Description

YOUR PURPOSE

Responsible for maintaining and processing collateralized titles, ensuring appropriate organizational, state, agency and/or regulatory guidelines are maintained. Supports branches, departments and membership as primary point of contact on title related questions and research. May also support scanning and indexing of related loan documents.

YOU ARE RESPONSIBLE FOR

Title Processing & Support  

• Supports team members, assists with daily questions, and coordination of the following team activities: processing title releases on paid-off loans, conducting title research (electronic and paper), and Electronic Lien and Title (ELT) reviews, processing payoffs and insurance settlements, and submitting vehicle loan lien status data to management.
• Develop and maintain an ongoing and effective relationship with DMV, vendors, members, dealers, and regulatory agencies to obtain titles, and solve problems timely.
• Secures liens on collateral for various loan types in accordance with state/agency guidelines. Processes DMV paperwork and assists members in completing paperwork accurately.
• Prepares forms for transfer of titles and liens according to the Motor Vehicle and Uniform Commercial Code (UCC) regulations and procedures.
• Files UCCs on appropriate collateral and maintains a follow-up system for completion.
• Receives a high volume of inbound calls and service tickets, escalating as necessary; serve as a liaison by providing assistance to staff, vendors, or members with title related questions, inquiries, and support.

SUCCESS LOOKS LIKE

Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". 

• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning 
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally 
• Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development

COMPENSATION

At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term.

The full pay range for this position across all the states in which we hire is $20.02-$28.02. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level.

Benefits, Perks, and Other Good Stuff

We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer:

• Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance 
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• 2 Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

Requirements

Education & Experience

High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience. Related work experience may substitute for education.  

Capabilities 

• Demonstrated knowledge of state titling laws in Washington, Idaho, Oregon, and Montana 
• Thorough knowledge or prior experience working with electronic titling platforms 
• Interacts professionally with government agencies, dealerships and credit union partners 
• Reads and interprets policy and procedure manuals 
• Writes and communicates effectively with borrowers and employees, both in person and over the telephone 
• Performs basic math function along with ability to compute rate, ratio, and percentages 
• Solves practical problems and deals with a variety of concrete variables in situations where a considerable amount of standardization exists 
• Reads and comprehends simple instructions and more technical correspondences/documents/rules/regulations 
• Notary experience preferred 
• Prioritizes duties and functions as necessary

ABLE TO

To perform the essential functions of this position an employee must be able to meet the following work place demands: ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform the essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources.

ABOUT THIS JOB DESCRIPTION

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values
• Promote teamwork and collaboration 
• Provide our members with the highest quality service