Job Title: Front Desk Agent

Location: Marriott Tampa Westshore
Schedule: Full-time / Part-time | Open availability  

Job Summary

The Front Desk Agent is responsible for providing outstanding guest service at the front desk while following Marriott brand standards. This position serves as the first and last point of contact for guests, handling check-ins and check-outs, processing reservations, and ensuring a positive guest experience throughout the stay.

Key Responsibilities

• Greet guests in a friendly and professional manner

• Perform guest check-in and check-out procedures accurately and efficiently

• Process reservations, room assignments, and payments

• Answer phones and respond to guest inquiries promptly

• Resolve guest concerns or escalate issues to a supervisor or Manager on Duty as appropriate

• Follow Marriott brand standards and customer service expectations

• Utilize Marriott systems including PMS and GXP (Guest Experience Platform)

• Maintain a clean, organized, and professional front desk area

• Communicate effectively with housekeeping, maintenance, and other departments

• Adhere to all company policies, safety procedures, and cash-handling guidelines

Qualifications

• Previous customer service or hospitality experience preferred

• Marriott experience preferred but not required

• Knowledge of Marriott systems including GXP preferred

• Strong communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Excellent attention to detail and problem-solving skills

• Flexible availability including mornings, evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods

• Ability to lift up to 25 lbs as needed

Why Join Marriott Tampa Westshore

• Competitive starting pay

• Career growth opportunities within Marriott International

• Marriott employee travel discounts

• Supportive and team-oriented work environment