Description

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well-being through comprehensive high-value healthcare.

This is an amazing opportunity to contribute to a growing organization and utilize your skills under the supervision of a licensed audiologist. Your role as an Audiology Technician will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world class experience by performing selected tasks in patient assessment and management, and working with hearing aids and other amplification systems. This position is responsible for fostering patient communication on the status of their hearing aid service and providing essential customer service support to patients, as well as completing a range of technical and inventory tasks related to hearing aids and associated products.

You'll join a creative and passionate team of physicians, audiologists, and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare!

RESPONSIBILITIES

• Provides excellent customer service and maintains positive public relations and assists in maintaining data in office management software.
• Maintains hearing aid supplies and orders, including but not limited to, placing new orders, maintaining inventory of clinical supplies, and completing support duties for billing purposes.
• Performs order tracking to ensure timely arrivals for hearing aid fittings, completes repair forms, and sends out repairs as necessary.
• Checks hearing aids upon arrival from manufacturer and assists customers with exchanges or returns as necessary.
• Communicates to patients when hearing aid is available for pick up and schedules fitting appointments when necessary.
• Demonstrates and sells Assistive Listening Devices (ALDs), batteries, and other special products.
• Performs routine cleaning of hearing aids.
• Verifies exam rooms are clean and appropriately stocked with audiology supplies and equipment and rooms patients according to appropriate appointment type.
• Shuts down all equipment in hearing aid fitting rooms and lab, verifying all rooms are clean at the end of the day.
• Sends copies of audiograms, reports, letters and thank you cards as needed.
• Assists with and supports marketing efforts/activities.
• Makes and returns phone calls on behalf of the Audiologist.
• Other duties as assigned.

Requirements

BASIC QUALIFICATIONS

• Associates Degree
• 1+ years of customer service or sales experience
• Previous experience with data entry or other role that heavily relies on computer utilization  
• Valid Driver’s License

PREFERRED QUALIFICATIONS

• Speech and Hearing Science background
• Experience working with a diverse patient population, including geriatric patients.

Midwest Culture

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused, and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship & Career Growth

Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship.

Work/Life Balance

Our team puts a high value on work-life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday-Friday schedule. Our business hours are from 8am-5pm. We also provide paid holidays and PTO on an accrual basis. All employees are also provided a paid personal health day. Midwest offers flexibility with full-time or part-time employment.