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Full House Resorts, Inc
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Full House Resorts, Inc
Posted 3 months ago
Full Time
, Indiana
In Person
Smart Summary
Responsibilities
The hostess is responsible for greeting and escorting guests to dining tables while maintaining the cleanliness of the outlet. They also handle customer requests, resolve complaints, and ensure compliance with company and state regulations.
Qualifications
We are looking for someone with previous customer service experience. A high school diploma or equivalent is preferred. You should be able to communicate effectively and comply with regulations.
Job Description
Essential Job Functions:
• Greets and escorts guests to dining tables. Responsible for Cleanliness of Outlet.
• Performs duties according to proper service etiquette and Company and departmental standards.
• Responds to customers’ special requests or complaints; informs the supervisor on duty.
• Responsible for maintaining cleanliness in the outlet.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
• Provides guests the F&B outlets hours of operation and information related to casino/resort events.
• Perform miscellaneous duties as assigned
Job Qualifications:
• Experience Required: Previous customer experience.
• Education Required: High school diploma or equivalent preferred.
• Skills, Knowledge and/or Abilities Required: Ability to communicate effectively with others. Able to comprehend and comply with applicable federal, state, company and departmental rules and regulations.
• Licenses, Certifications, Bonding, and/or Testing Required: N/A
• Other Specialized Requirements: N/A
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Full House Resorts, Inc
With Runway
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