Sales Manager Petland’s Sales Managers help develop Petland’s Pet Counselors and ensure these sales professionals embrace Petland’s mission of matching the right pet with the right customer and meeting the needs of both. They also ensure every pet’s basic needs are met. WHY PETLAND IS A GREAT PLACE TO WORK: Petland is more than a job, it’s a pet loving community. We’re looking for people with an unwavering love for animals who want to build or advance their career in a fun and rewarding environment. Imagine coming to work every day knowing that you help create lasting connections between pets and their new families. Turn your pet passion into a fulfilling career at Petland! Watch the Petland career video here: https://vimeo.com/951590665?share=copy POSITION DUTIES AND RESPONSIBILITIES:

Helps develop Petland’s Pet Counselors and ensure these sales professionals embrace Petland’s mission of matching the right pet with the right customer and meeting the needs of both.
Directly supervises store associates as it relates to sales and sales processes.
Interviews, hires, and trains Pet Counselors and plans, assigns, and reviews employee performance in related areas of responsibility.
Educates, motivates and develops Pet Counselors to provide great customer sales and service experiences during every customer interaction.
Maintains a strong presence in our store, guiding Pet Counselors toward customer interactions, providing regular feedback on those interactions, and mentoring associates on an ongoing basis in a manner that best ensures their success.
Helps Pet Counselors maximize customer counts, average ticket sales and dollars per hour.
Monitors sales by department and sub-department as well as the ratios between pets and associated supplies.
Helps staff maintain positive morale, reinforces the Petland culture, establishes and maintains positive community relations, and stresses the importance of all.
Analyzes sales history and financial results with General Manager to determine course for continual improvement.

REQUIRED SKILLS:

Attention to Detail
Time Management
Teamwork
Customer Service
Motivation
Professionalism

REQUIRED EDUCATION AND/OR TRAINING:

Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience preferred. Sales and Point of Sale (POS) experience preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Standing – Continually required to stand
Walking –Continually required to walk
Sitting - Occasionally required to sit
Travelling – Occasionally required to travel
Finger Dexterity - Continually required to utilize hand and finger dexterity
Climb, Bend, Balance, Stoop, Kneel or Crawl - Frequently required to climb, balance, bend, stoop, kneel or crawl
Talking/Hearing - Continually required to talk or hear
Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Lifting/Pushing/Carrying – Occasionally required to lift more than 50 lbs. at a time with frequent lifting, pushing, or carrying of up to 30 lbs.

EEO Statement: Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petland’s Department of Human Resources.

Petland is an award-winning franchise operation based in Chillicothe, Ohio, with more than 240 full-service retail pet centers across the United States, Canada, Mexico, China, South Africa, Brazil, El Salvador and Saudi Arabia. Petland is consistently listed among Entrepreneur Magazine’s Franchise 500 top retail pet franchises. Our retail stores offer birds, fish, reptiles, small animals and puppies and kittens, including registerable breeds, crosses and mixed breeds from the community. Community service driven: Petland’s community service programs aim to promote pro-active spay-neuter initiatives; place homeless pets in the community through an active in-store Adopt-A-Pet program; and to nurture the human-animal bond by fulfilling pet-related wishes for the Make-A-Wish Foundation of America and by giving donations to St. Jude Children’s Research Hospital. State-of-the-art animal care systems: Our in-store, state-of-the-art animal husbandry systems and pet socialization practices at Petland are the result of more than 46 years of fine-tuning to bring the best health care practices to the pets in our care. Trained operators, pet counselors: Prior to the opening of a Petland store, operators and pet counselors receive several weeks of training in animal husbandry, community service, customer service, financial reporting, marketing, merchandising, public relations, sales techniques, and store management. Seasoned operators return to the classroom often, as coursework is offered at Petland, Inc. year-round. Years of experience, mission-oriented: Petland was founded in 1967 and continues to put veterinary care at the forefront as our pet counselors work everyday to meet the Petland Mission: “Our Pet Counselors are dedicated to matching the right pet with the right customer and meeting the needs of both. To our customers who already have pets, we are dedicated to enhancing their knowledge and enjoyment of the human-animal bond.”

Sales Manager

Sales Manager

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