As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

SUMMARY
Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner in a high-volume call center
Accurately process, document and record mail correspondence
Research and review correspondence to assess action to be taken
Prepares paperwork for processing of refund due to customers
Schedule hearings
Other duties as assigned

QUALIFICATIONS

High school diploma or general education degree (GED).
One to three months related experience and/or training, or equivalent combination of education and experience.
6 month of high volume call center experience
Excellent oral and written communications skills.
Ability to work in a fast paced, high volume area.
Candidate must be available to work between the hours of 8:00am and 8:00pm.
Scheduling is based on the need of the call center.
Ability to read, write, and understand English and/or Spanish.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals
Ability to calculate figures and amounts such as discounts, interest, and percentages
Ability to apply common sense understanding to carry out simple one or two step instructions
Ability to deal with standardized situations with only occasional or no variables

Training will take place virtually. Customer Service Reps will be required to work in person on-site prior to the end of training.

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Miller Waste Systems Inc. is a Canadian leader in the collection, haulage, recycling, and repurposing of organic and inorganic waste and recyclables. We service Canadian municipalities and industrial, commercial, and institutional customers. Our operations support daily waste management needs and construction and demolition projects. Family-owned and operated since 1961, Miller has grown from a two-truck operation to a full-service waste management company with a footprint in multiple provinces. We integrate seamlessly into the communities we service by hiring locally, supporting community projects, partnering with local suppliers, and understanding local needs. Miller owns and operates transfer stations Material Recovery Facilities (MRFs), some on behalf of municipalities. At MRFs, Miller sorts and processes hundreds of thousands of tonnes of plastics, paper, cardboard, steel, aluminum, and glass annually and handles the sale and transportation of recycled material to the commodity marketplace. Sub-divisions of Miller Waste: Miller Compost converts leaf and yard waste from residential and commercial sources into compost, mulch, and other landscaping products that enrich and rehabilitate soil. Miller Environmental manages hazardous waste with innovative, sustainable solutions that prioritize safety, energy efficiency, and respect for the environment. Our team is capable of processing aqueous organic, inorganic, liquid, and special waste including flammable solids, spent catalysts, industrial wastewater, hydrovac slurry, and more. We also provide emergency spill response and project management services for environmental projects. Escarpment Renewables is Miller’s Class 3 wet anaerobic digestion facility in Grimsby, Ontario where we convert organic waste into a CFIA-certified liquid fertilizer for local agricultural partners and renewable heat and electricity for the Ontario power grid.

Clerk-Call Center

Clerk-Call Center

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