Drury Hotels
Drury Hotels
Posted 3 months ago
Full Time
Centennial, Colorado
In Person
Smart Summary
Responsibilities
The Guest Service Agent serves as the primary point of contact for guests, managing check-in and check-out processes while ensuring a positive experience. Additionally, the role involves assisting with breakfast and evening food service, maintaining guest records, and resolving customer issues.
Qualifications
Drury Hotels is looking for a friendly and organized Guest Service Agent with excellent communication skills. The role involves assisting guests, handling front desk duties, and helping with breakfast and evening services. If you have a warm personality and attention to detail, this could be a great fit!
Job Description
Property Location:
9445 E. Dry Creek Road - Centennial, Colorado 80112Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.
What you will do:
Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
Ensure exceptional, positive experiences for our diverse team members and guests.
Assist guests in a friendly, efficient, courteous, and professional manner.
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, highly organized communicators and multitaskers with these qualifications.
Warm and friendly manner in relating to and interacting with the public
Demonstrated attention to detail while handling multiple tasks simultaneously
Familiarity with handling money, making change, and using office machines in day-to-day activities
Ability to speak and receive direction (written and verbal direction) in English
Willingness and ability to work alone as scheduled
The pay range is
$19.91 - $29.22The starting wage may be above the minimum rate, based on relevant experience, skills, and education.
We will be accepting applications on an ongoing basis.
Drury Hotels
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