We're looking for a detail-oriented CSR to serve as the first point of contact for Ryde clients. You'll be the voice of our automotive concierge service, capturing critical information, qualifying leads, and ensuring a smooth handoff to our sales team.

Key Responsibilities:

• Answer inbound calls and respond to new client inquiries

• Conduct initial intake calls to gather client vehicle requirements

• Accurately input and maintain client data in our CRM system

• Qualify leads and assess client readiness

• Send and manage intake forms and documentation

• Schedule consultations with the sales team

• Follow up with prospective clients via phone, email, and text

• Maintain detailed call transcripts and notes

• Support the team with administrative tasks as needed

• Excellent phone communication skills and professional demeanor

• Strong attention to detail and data entry accuracy

• Comfortable using CRM systems and learning new tools (Notion, forms, etc.)

• Ability to multitask and manage multiple inquiries simultaneously

• Customer service experience required

• Must be comfortable working from the office (not on the road)

• Basic automotive knowledge helpful but not required