Call Center Agent

Southern National Roofing

Posted 3 months ago

Full Time

Charlotte, North Carolina

In Person

Smart Summary

Responsibilities

The Call Center Agent will field inbound calls and conduct daily telephone outreach to schedule qualified appointments for the outside sales team. They are responsible for promoting eco-friendly roofing products and providing exceptional customer service to clients.

Qualifications

Southern National Roofing is seeking a friendly and enthusiastic Call Center Agent. This role involves fielding inbound calls, following up with customers, and generating qualified appointments. A high school diploma or GED, strong communication skills, and a positive attitude are required.

Job Description

Weekly Pay  |  Hourly Pay + Commission + Bonuses

Urgently hiring. Start ASAP.

Why Southern National Roofing

Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who show up and execute. Many of our leaders started in roles just like this one.

We are a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100, #116 on the Top 500 Remodelers, #379 on the Inc. 5000, A+ BBB Accredited, and a Top 2% Master Elite Roofer nationwide.

Description

Southern National Roofing is seeking an enthusiastic and friendly Call Center Agent to join our team. Our professional roofing company focuses on energy-efficient residential roofing replacement, specializing in products and installation methods that cater to the unique climate and building challenges in the southeastern United States. We are certified to install most roofing brands, including North America’s top-selling Timberline® roofing shingles by GAF.

As an integral part of our inside sales team, you will be responsible for providing exceptional customer service to our existing and potential clients — and directly contributing to the growth of our business.

The Role

This is a full-time W-2 inside sales position where your performance directly impacts what you earn and how quickly you advance. You will be the first point of contact for homeowners and prospects — fielding inbound calls, following up with our database, and generating qualified appointments for our outside sales team.

You are building relationships.

You are creating qualified opportunities.

Responsibilities
  • Field inbound calls from our field marketing team as well as clients and prospective clients to schedule appointments
  • Daily telephone outreach to our database of customers and prospects
  • Promote our eco-friendly roofing products and services to prospective and existing clients
  • Generate qualified appointments for our outside sales division
  • Participate in ongoing department meetings and training sessions
Compensation
  • W-2 full-time position
  • Hourly pay + commission + performance bonuses
  • First-year team members earn $35,000–$60,000
  • Earnings vary based on performance and consistency
Schedule
  • Full-time, on-site role
  • Monday–Friday with occasional Saturday availability
  • No overnight travel required
  • Comfortable speaking with people by phone — friendly, professional, and confident
  • A positive attitude and strong desire to succeed
  • Professional appearance and demeanor
  • Strong communication skills, both verbal and written
  • High school diploma or GED
  • Valid driver’s license and reliable vehicle (to commute to and from the office)
  • Ability to work 40 hours per week, Monday–Friday (occasional Saturday)
  • Competitive hourly pay + commission + bonuses
  • Health, Dental, and Vision insurance
  • Recognition and rewards for high performance
  • Ongoing sales training and coaching
  • A vibrant team culture with regular events and activities

Southern National Roofing

Servicing all of North Carolina, South Carolina, Maryland, Pennsylvania, and Delaware, we are a specialty contractor focusing on Roofing and Window replacement. Having earned the prestigious Master Elite status with GAF among many other certifications, our singular mission is to be the best in everything we do. This is ethos is felt by our customers and our employees alike as we continue to grow into new regions every year.
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