Service Dispatcher
Hi Tech
Service Dispatcher
Hi Tech
Posted 3 months ago
Full Time
Las Vegas, Nevada
In Person
Smart Summary
Responsibilities
The Service Dispatcher is responsible for managing and dispatching service calls while maintaining professional relationships with clients and vendors. They must also update job statuses, manage parts records, and ensure all billing and authorization procedures are followed.
Qualifications
We are looking for a Service Dispatcher with 1-2 years of customer service experience and knowledge of dispatch systems or logistics. The ideal candidate will have strong organizational, multitasking, communication, and data entry skills, as well as experience with Microsoft Office programs. A satisfactory background check and drug screen are required.
Job Description
- Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers.
- Demonstrate the ability to dispatch calls in an organized customer centered approach.
- Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift.
- Maintain up-to-date records of parts and job status on dispatch boards.
- Follows all company credit procedures for billing and COD calls.
- Follows all manufacturer authorization procedures prior to work being done
- To successfully perform this job an individual must be able to perform each essential job functions and other assigned duties that may be assigned in the course of work and business.
- 1-2 years of customer service experience in a related field
- Knowledge of dispatch systems or logistics
- Demonstrates the ability to work as a team
- Outstanding organizational and multitasking skills
- Fast data entry
- Experience working with Microsoft Office programs
- Strong active listening and communication skills
- Completion of a satisfactory background check and drug screen is required.
- Must be at least 18 years of age.
- Medical, dental, and vision insurance coverage
- Optional short term disability coverage
- Company paid, long-term disability and life insurance coverage.
- Paid time off for vacations and holidays
- 401(k) Retirement plan with company match
- Competitive starting hourly rate
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