Front Desk Associate
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Scenthound Vista, CA
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Front Desk Associate
Scenthound Vista, CA
Posted 3 months ago
Full Time
Vista, California
In Person
Smart Summary
Responsibilities
The associate is responsible for driving membership sales and managing daily front desk operations, including scheduling and customer service. They must also maintain a clean reception area and handle cash transactions according to company standards.
Qualifications
We are seeking a Sales & Front Desk Associate with a passion for sales, customer service, and dogs! Key qualifications include sales and customer service experience, ideally in a retail or restaurant setting. Strong communication, computer proficiency, and the ability to drive membership sales are also highly valued.
Job Description
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
- 401(k)
- Wellness resources
- 401k
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips and sales bonuses
- Merit-based pay increases
- Complimentary service membership
This position requires:
- Spanish/English bilingual a HUGE plus
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
Tasks:
- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
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Scenthound Vista, CA
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