Retail Lead

Wilderness Resort

Posted about 10 hours ago

Full Time

Wisconsin Dells, Wisconsin

In Person

Smart Summary

The Retail Lead is responsible for overseeing daily retail shop operations, including inventory management, merchandising, and staff supervision. They also provide high-quality customer service by assisting guests with purchases and maintaining a clean, organized shop environment.

We are looking for a customer service driven individual to join our retail team. The Retail Lead will be responsible for obtaining and receiving merchandise, processing payments, and maintaining shop cleanliness and displays. This is a part- or full-time position with day, night, and weekend availability.

Must Have Skills for ATS

Customer service

Inventory management

Merchandising

Cash handling

Retail operations

Staff supervision

Stocking

Sales processing

Communication

Organization

Attention to detail

Job Description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more! 
 

The Retail Lead position is responsible for obtaining and receiving merchandise, totals bills, accepts payment, and makes change for customers in retail shops. 
 
This is a part- or full-time position with day, night and weekend availability.


Essential duties and tasks of the position include but are not limited to:

  • Ensures staff is in proper uniform, wearing nametags and ensure company communications.
  • Ensures shop cleanliness and condition of merchandise displays are up to resort standards.
  • Oversees all receiving and ticketing.
  • Process all transfer entries and insure delivery of product as requested.
  • Oversee all common stock, i.e. sundries, swim gear-order, and maintain established inventory levels.
  • Maintain stock rooms. Ensure they are organized and clean.  
  • Coordinate with shipping & receiving on all deliveries.
  • Assist with scheduled inventories. 
  • Stocks shelves, counters, or tables with merchandise.
  • Sets up advertising displays or arranges merchandise on counters or tables to promote sales.
  • Stamps, marks, or tags price on merchandise.
  • Obtains merchandise requested by customer or receives merchandise selected by customer.
  • Answers customer's questions concerning location, price, and use of merchandise.
  • Totals price and tax on merchandise purchased by customer to determine bill.
  • Accepts payment and makes change. Wraps or bags merchandise for customers.
  • Cleans shelves, counters, or tables.
  • Removes and records amount of cash in register at end of shift.
  • Calculates sales discount to determine price.
  • Keeps record of sales, prepares inventory of stock, and orders merchandise.
  • Ensures resort guests area receiving the highest quality service levels as possible. 
  • Ensure appearance and presentation also match expected service and product levels. 
  • Is highly viable at all times and is readily available to address all guest needs. 
  • Acknowledge guests with appropriate greeting and inquire whether there is anything that you could do for them. 
  • Engaging in lighthearted conversation is encouraged but always keep the dialogue professional.
  • All other duties as assigned by management.
*Wilderness Resort is an Equal Opportunity Employer*

Wilderness Resort

Wilderness at the Smokies Waterpark Resort is a premier vacation and meeting destination. Wilderness is a whole new concept of FUN for your Smoky Mountain vacation! Our Waterparks are Included with Your Stay! Wilderness is home to the Wild WaterDome, Tennessee’s Largest Indoor Waterpark, which features a see-through roof that will weather-proof your vacation and give you the opportunity to tan inside all year long. Along with year-round indoor waterpark fun, you will find two outdoor waterparks right outside your guest room door! And remember to check out the Adventure Forest dry, family adventure center. Featuring a 3 story ropes course, multi-level laser tag, black light mini-golf, mega arcade and much more!

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