Position Summary:   The Service Agent / Maintenance Dispatcher is responsible for coordinating and dispatching maintenance service requests to ensure timely and efficient completion of work orders. This role serves as the primary communication hub between guests, residents, employees, and the maintenance team, ensuring service excellence and operational efficiency.

Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay will be determined during the hiring process.

Qualifications:
•    High school diploma or equivalent required.
•    1–3 years of dispatching, facilities coordination, or administrative experience preferred.
•    Hospitality, resort, or property management experience a plus.
•    Strong organizational and multitasking skills.
•    Excellent verbal and written communication.
•    Customer service–focused mindset.
•    Ability to prioritize in a fast-paced environment.
•    Proficiency in Microsoft Office and maintenance management systems.
•    Radio dispatch or call-center experience preferred.

Expectations & Responsibilities: 
Work Order Coordination
•    Receive, log, and prioritize maintenance requests via phone, radio, email, or work order systems.
•    Dispatch maintenance technicians based on urgency, skill set, and availability.
•    Monitor work order progress from initiation through completion.
•    Ensure accurate documentation in the maintenance management system
Communication & Customer Service
•    Serve as the first point of contact for maintenance-related requests.
•    Communicate service timelines and updates to guests, residents, and internal departments.
•    Follow up to ensure satisfaction and closure of service requests.
•    Escalate emergency or high-priority issues appropriately.
Scheduling & Logistics
•    Coordinate preventive maintenance schedules.
•    Assist with planning daily workloads and technician routes.
•    Track out-of-service rooms, equipment downtime, or facility issues.
•    Coordinate vendor access and service appointments when needed.
Administrative Support
•    Maintain maintenance logs, reports, and service records.
•    Track parts, supplies, and inventory requests.
•    Assist leadership with reporting metrics such as response times and completion rates.
Safety & Compliance
•    Ensure all dispatches follow safety protocols.
•    Document incidents, hazards, or urgent repair needs.
•    Support compliance with OSHA and property safety standards.
•    All other duties as assigned. 

Essential Physical Requirements: 
•    Prolonged sitting and computer use.
•    Occasional walking of the property to coordinate service needs.

Perks & Benefits: 
•    Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops 
•    Employee Meal Program
•    Employee Trainings and Appreciation Events throughout the year
•    Recognition Awards and Incentive Events, Peer to Peer Recognition
•    Leadership & Career Development
•    Bi-annual Wellness Fair
•    Free Parking!
•    Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment. 
•    401k – available after 30 days of employment

Our Story:
Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina.  We offer Five-Star accommodations, world-class resort amenities, award-winning recreational activities, and some of the most respected golf courses in the nation.
 
The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.

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Join the BEST, APPLY NOW and Work in Paradise!

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.