Description

Job Title: Shift Leader

Department: Operations

Classification: Regular, Full-Time, Non-Exempt

About US: We’re a fun-loving, quirky, crazy-hardworking (sometimes just crazy) big family. You could say we’re only serious about two things – serving great food and taking care of people. We love what we do and are looking for a leader who will uphold our culture and drive store performance.

About YOU: You thrive in a fast paced, upbeat environment and are a natural motivator. You foster teamwork and genuine connection and seeing each team member grow feels like the ultimate reward. You’re diligent, reliable, and aligned with our core beliefs around teamwork, inclusivity, respect, passion and FUN!

The Job Stuff: The MAD Greens Shift Leader is enthusiastic and passionate about providing guests with the best hospitality experience possible. This position is accountable for opening and closing the restaurant as needed. The Shift Leader will provide ongoing support to the General Manager and Assistant General Manager when in the restaurant. This position is suited for someone who enjoys working with the public and internal Team Members. Driving the MAD Greens culture of having fun and contributing to the collaborative spirit of the team is exactly what this position calls for!

RESPONSIBILITIES:

• Effectively lead the restaurant while the General Manager and Assistant General Manager is not present.
• Responsible for monitoring the training and development of existing and new team members while on shift, to include the MAD Greens operational policies and procedures, cash handling and safety/security procedures to ensure the safety of all team members during each shift.
• Lead each shift by delegating duties and assigned tasks and follow up with team members.
• Greet guests to make them feel comfortable and welcome.
• Assist in preparation food items including prepping menu items using equipment like knifes, juicer, grill, oven, food processor and blenders.
• Check food quality and food temperatures throughout the day to ensure that food is fresh and safe to serve.
• Follow sanitation and safety procedures including knife handling and kitchen equipment.
• Maintain cleanliness and organization throughout the restaurant and ensures proper opening and closing procedures are being followed in the entire restaurant including dining room, restrooms, kitchen and prep areas.
• Ensures that team members take guests’ orders and handle accurate cash and credit transactions.
• Demonstrate knowledge of the brand and menu items.
• Effectively handle guest concerns and complaints and escalate them to the appropriate person in Management.
• Direct the team to prepare the restaurant for each shift.
• Acts with integrity, honesty and knowledge that promotes the culture of MAD Greens.
• Maintains regular and consistent attendance and punctuality.
• Contributes to a positive team environment.

Health and 401k benefits Full-time eligible employees

Requirements

KNOWLEDGE/SKILLS/REQUIREMENTS

• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Ability to work nights, weekends and holidays.
• Must be at least 18 years of age
• Must have reliable transportation.
• Must coming to work when scheduled and on time.
• Must be able to lift 10 lbs
• Must be able to stand for long periods of time on scheduled shifts.
• Aligned with our core values: Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed Green, MADfetti: Have Work at Fun (we’ll explain more during the interview process!)