Description

Position Summary: The Houseman is responsible for supporting the housekeeping department by maintaining the cleanliness, organization, and appearance of all public areas, hallways, storage spaces, and back-of-house areas. This position assists Room Attendants with linen delivery and removal, moves furniture and equipment as needed, and ensures that all guest and staff areas are kept clean, safe, and presentable at all times. The Houseman plays a key role in maintaining resort standards and contributing to an exceptional guest experience.

Key Responsibilities:

• Housekeeping Support:
• Deliver clean linens, towels, and supplies to Room Attendants throughout the shift.
• Collect soiled linens and trash from guest room floors and transport them to designated areas.
• Assist Room Attendants with large cleaning tasks or special room setups as needed.
• Ensure housekeeping closets and carts are properly stocked and organized at all times.
• Public Area Cleaning:
• Clean and maintain all public spaces including lobbies, hallways, restrooms, stairways, elevators, and entrances.
• Vacuum carpets, sweep and mop floors, clean windows, polish fixtures, and remove trash regularly.
• Ensure public restrooms are fully stocked and maintained throughout the day.
• Maintain cleanliness of outdoor resort areas, including walkways and entrances.
• Guest Service and Experience:
• Greet guests politely and assist with requests or directions when approached.
• Respond promptly to guest needs such as delivering extra linens, pillows, or cleaning items.
• Maintain a professional, friendly, and helpful attitude at all times.
• Report any guest concerns or room issues to management immediately.
• Safety and Compliance:
• Follow all resort safety policies and use cleaning equipment and chemicals according to guidelines.
• Report any maintenance issues, safety hazards, or damaged property promptly.
• Keep hallways and exits clear of obstructions at all times.
• Follow all health and sanitation standards to maintain a safe environment for guests and staff.
• Inventory and Supplies:
• Restock housekeeping closets and supply areas daily.
• Notify supervisors of low inventory or needed equipment repairs.
• Maintain organization and cleanliness in storage and back-of-house areas.
• Communication and Teamwork:
• Communicate effectively with Room Attendants, Housekeeping Supervisors, and other departments to ensure smooth operations.
• Support the housekeeping team with special projects, deep cleaning, and event setup or breakdown.
• Participate in departmental meetings and training sessions as required.
• Equipment and Maintenance:
• Operate cleaning equipment such as vacuums, buffers, and carpet cleaners safely and efficiently.
• Perform light maintenance duties such as changing light bulbs or replacing filters when directed.
• Report any malfunctioning equipment to management.

Requirements

Qualifications:

Education:

• High school diploma or equivalent (preferred).

Experience:

• Previous experience in housekeeping, custodial, or maintenance roles preferred.
• Experience in a hotel or resort environment is a plus.

Skills:

• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Excellent time management and organization skills.
• Dependable and able to follow directions accurately.
• Strong customer service and communication skills.

Certifications:

• CPR and First Aid certification (preferred).

Physical Requirements:

• Ability to stand, walk, bend, lift, and move continuously during shifts.
• Ability to lift, push, or pull up to 50 pounds.
• Must be able to handle physical work including carrying supplies, moving furniture, and operating cleaning equipment.
• Ability to work in both indoor and outdoor environments as needed

Work Environment:

• Work is performed throughout resort properties including guest areas, public spaces, and outdoor locations.
• Exposure to cleaning chemicals, dust, and varied weather conditions may occur.
• Must be available to work weekends, holidays, and varied shifts based on business needs.

Compensation:

• Competitive hourly pay.
• Potential benefits may include health insurance, paid time off, employee discounts, and opportunities for advancement.

The Houseman plays an essential role in supporting the housekeeping team and maintaining the resort’s high standards of cleanliness and guest satisfaction. Ideal candidates are reliable, detail-oriented, and committed to providing exceptional service in a team-oriented environment.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Resort. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship