Traveler Success Specialist

📍 Remote | 🕒 Full-Time | 💼 Non-Exempt

Role Summary

The Traveler Success Specialist plays a key role in delivering a seamless experience for travel clinicians by supporting payroll inquiries, ensuring accurate documentation, and partnering closely with recruiting and operations teams.

This role blends customer support, operational coordination, and payroll/billing assistance, requiring strong attention to detail, problem-solving skills, and a commitment to delivering a high-quality experience.

Works Closely With

Recruiters, Recruitment Leaders, Payroll, Accounting, Operations, and Customer Support teams to ensure accurate pay, compliant submissions, and a strong clinician experience.

Key Responsibilities

• Serve as the primary point of contact for clinician payroll inquiries, including pay, stipends, deductions, and pay statements
• Troubleshoot and resolve payroll and billing discrepancies in partnership with internal teams
• Perform payroll and billing corrections while managing critical deadlines
• Support recruiting teams by preparing submission-ready resumes and ensuring candidate profiles meet client requirements
• Audit candidate documentation for accuracy, completeness, and compliance
• Manage inbound communication across chat, phone, and messaging platforms
• Provide professional, empathetic support and de-escalate sensitive situations when needed
• Assist with lead engagement efforts and route qualified candidates to recruiting teams
• Maintain accurate documentation across systems and ensure compliance standards are met
• Identify opportunities to improve workflows and enhance the overall traveler experience
• Uphold our Core Values

Required Qualifications

• Strong problem-solving and critical thinking skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to accuracy
• Ability to navigate multiple systems and platforms
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to handle sensitive conversations with professionalism and empathy

Preferred Qualifications

• Experience supporting payroll, billing, or financial inquiries
• Experience in staffing, healthcare staffing, or recruiting operations
• Experience with UKG, CRM systems, or customer communication platforms

Core Values

Own Your Relationships – Be someone others can count on
Own the Outcome – Deliver results through accountability and follow-through
Obsess Over the Experience – Make every interaction meaningful
Act with Integrity & Respect – Do what’s right, always

Comp & Benefits

$20-$22 per hour

• Benefits (Start Day 1!):
  Medical, Dental, Vision, Life, and Long-Term Disability
  Short-Term Disability, Accident, Critical Illness
  Legal Assistance, Identity Protection, Pet Coverage
  Retirement Plan with Employer Match
  Generous vacation plan + 8.5 paid holidays

Why You’ll Love This Role

You’ll be at the center of the traveler experience—supporting clinicians, partnering across teams, and making a direct impact on both accuracy and satisfaction.