Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Administrative & Office Support 

• Provide general office support including answering phones, responding to emails, forwarding messages, and assisting internal and external customers with routine inquiries. 

• Enter data accurately into internal systems and maintain organized digital and physical files. 

• Assist with document scanning, uploading, and indexing to ensure all records are properly stored and easily retrievable. 

• Deliver and pick up mail, title packets, registration documents, license plates, and related materials as needed. 

Document Review & Processing 

• Review vehicle titles, registrations, and other documentation for accuracy and completeness, identifying missing or incorrect information. 

• Verify key vehicle details such as VIN, mileage, taxes, fees, and lienholder information. 

• Support the preparation and organization of titling packets and other documentation for internal teams and external partners. 

• Ensure all documents are handled, routed, and filed in accordance with company procedures, state guidelines, and regulatory requirements. 

Customer & Team Support 

• Respond to routine questions and status inquiries from customers, banks, dealers, and internal teams. 

• Provide clear and professional communication while maintaining high standards of customer service. 

• Collaborate with team members across Vehicle Operations to support workflow needs and ensure timely completion of tasks. 

Compliance & Process Adherence 

• Learn and consistently follow all company policies, titling procedures, and regulatory requirements related to vehicle documentation. 

• Support special projects, audits, and process improvements as assigned. 

• Follow established quality controls to ensure accuracy and prevent processing delays. 

Qualifications:

Minimum-

• High School Diploma/GED

• Generally, less than 2 years of experience

• Effective communication skills

• Possesses good problem-solving, organizational, and computer skills.

• Basic computer software skills required.

• Vision abilities that include close, distance and depth perception.

Preferred-

• Experience in the auction/automobile industry or at the Department of Motor Vehicles.

• Notary seals and stamps

• Must have strong organizational skills and be very detail oriented.

• Ability to type and use 10-key proficiently is preferred.

• Effective communication skills and strong customer service attitude is required.

• Be familiar with Microsoft Office (Outlook, Word, Excel).

• Effective communication skills and a strong customer service attitude are required.

Work Environment:

• Office setting.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.