Consumer Loan Specialist - Sales Customer Service

R

Republic Finance, LLC

Posted 3 months ago

Full Time

Auburn, Alabama

In Person

Smart Summary

Responsibilities

The Consumer Loan Specialist is responsible for originating consumer loans, completing applications, and developing strong customer relationships to meet sales goals. They also manage daily servicing of loan portfolios, resolve customer issues, and ensure compliance with company policies.

Qualifications

We are seeking a Consumer Loan Specialist with a high school diploma or equivalent and at least one year of sales experience. Key skills include strong communication, customer relations, and the ability to thrive in a fast-paced, goal-oriented environment. The role involves originating loans, providing excellent customer service, and meeting sales goals.

Job Description

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you, apply today!

As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. The successful candidate will posses a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

ABOUT REPUBLIC FINANCE

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year! Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our communities. Company-wide, we participate in various philanthropic efforts such as volunteer opportunities, food drives and back to school drives as well as an annual fund raiser for St. Jude Children's Research Hospital.

Our growing company offers a bright future for our employees. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees by offering great benefits and competitive pay and by rewarding performance.

Job responsibilities are as follows:

  • Actively seeks opportunities to originate new loan business with new and existing customers.
  • Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
  • Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
  • Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
  • Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
  • Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
  • Consistently meets or exceeds loan goals.
  • Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
  • Applies analytical skills to quickly and efficiently resolve any customer issues.
  • Processes insurance claims, follow-ups and payments daily and maintains insurance log.
  • Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
  • Answers incoming phone calls; checks branch’s voicemail.
  • Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.

Requirements

  • High school diploma or equivalent.
  • Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
  • Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
  • Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
  • Ability to successfully navigate priorities while paying close attention to details.
  • Basic computer skills and familiarity with Windows & Microsoft Office.
  • Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
  • Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

Benefits

We offer a competitive compensation and benefits package including: 

  • Health, Dental, & Vision Insurance
  • 15 days of Paid Time Off (PTO) to start + 1 additional personal day
  • 401k + employer match
  • Company provided Life Insurance & Long Term Disability
  • Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include:

  • Access to LinkedIn Learning's library of 10,000+ professional development courses
  • Employee of the Month Program
  • Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
  • Professional offices with a friendly team environment
  • Monthly incentive bonus pay
  • Internal promotions

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.

R

Republic Finance, LLC

Founded in 1952, Republic Finance is a BBB-accredited company that offers a wide range of consumer loan products, delivering flexible lending solutions with a longstanding commitment to exceptional customer service. Well known for our outstanding customer service, we are continuing to grow new customer relationships each day and are expanding our branch network into more states each year. Our branch location presence combined with our enhanced online offerings to our customers has truly put us on the map as a leader in our industry! With our growing employee base of 1,300+ team members, Republic Finance is proud to serve more than 350,000 customers in over 250 communities throughout the United States.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria