Certified Medical Assistant- Adult Endocrine Triage

Duke Health

Posted 2 days ago

Full Time

Durham, North Carolina

Hybrid

Smart Summary

The Medical Assistant performs routine administrative and patient care supportive duties, including managing telephone messages and patient encounters. They also assist with forms management and obtain prior authorizations for medications and medical equipment.

Seeking a Certified Medical Assistant for an Endocrine Engagement Center in Durham, NC. Requires graduation from an accredited Medical Assistant program, certification (AAMA, AMT, NHA-CCMA, NCMA or ARMA), BLS certification, and clinical experience may be required depending on the level. This role involves telephone triage, managing messages, forms management, and obtaining prior authorizations with hybrid remote/office work schedule after orientation.

Must Have Skills for ATS

Medical assistance

Triage

Patient care

Administrative support

Telephone communication

Documentation

Prior authorization

Forms management

Performance improvement

BLS

Clinical support

Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.


$7,500 Commitment Bonus & $2,000 Relocation Assistance for qualifying candidates! 

JOB LOCATION:

Endocrine Engagement Center - 4825 Creekstone Drive, Durham, NC

JOB SUMMARY:

We are seeking a Medical Assistant, Certified in our Endocrine Engagement Center clinic located in Durham, NC. The Medical Assistant, Certified, performs routine administrative and patient care supportive duties in a Health System remote practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. The Triage Nurse position is based in Durham, NC at a non-clinical office site. 

JOB DUTIES AND RESPONSIBILITIES:

  • Perform telephone message taking with patients, document encounter, follow protocols and escalation plans established by clinic leadership
  • Manage telephone calls and in basket messages within scope.
  • Forms management
  • Participates in performance improvement projects.
  • Obtain prior authorizations for medications and durable medical equipment as indicated.

JOB ELIGIBILITY REQUIREMENTS:

  • Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
  • High school or GED graduation required.
  • Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.  Please indicate on resume which certification you have, the certification number, and expiration date.
  • BLS required
  • Level I -- No experience required.
  • Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.

JOB HOURS:

Hours are from 8:00 am to 5:00 pm Monday through Friday. No weekends or Duke designated holidays. Once fully oriented, this work can be done as a hybrid model. This means a rotating schedule of working remotely and from the office.


Job Code: 00004261 MEDICAL ASSISTANT, CERTIFIED
Job Level: C2


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.



Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke Health

Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research. Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier. Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.

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