Position Summary/Scope Of Responsibility

The Medical Assistant/DME Specialist assists providers with efficient patient flow while maintaining high standards of care and performs a variety of general patient care activities. The Medical Assistant/DME Specialist helps to ensure a positive patient experience while performing the analytical, technical and customer service skills necessary to support the care of the patient.

Primary Responsibilities (Medical Assistant)

1. Represents CAO and the Practice in a professional and patient-focused manner, with an emphasis on service excellence.
2. Shows patients to examination rooms, procedure rooms or operative rooms and prepares them for the physician.
3. Records patients' medical history, medications, allergies, vital statistics, and information such as test results in medical records.
4. Record patients' medical history, medications, allergies, vital statistics, and information such as test results in medical records.
5. Ensure proper consent forms are obtained prior to preparing a patient for treatment.
6. Prepare and administer medications as directed by a physician following safety protocol of right dose, right patient, right route, right drug and noting expiration date.
7. Explain treatment procedures, medications, diets, wound care instructions and physicians' instructions to patients.
8. Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.
9. Under Provider direction, authorize drug refills and provide prescription information to pharmacies.
10. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
11. Keeps exam room supplies stocked, audits and discards expired medications, maintains instruments, and prepares sterilization as required.
12. Maintains all logs and required checks (e.g., refrigerator temperature, expired medications, autoclave, etc.).
13. Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and notifying manager when unable to resolve matters.
14. Adheres to all CAO and Practice professional standards, policies and procedures, and federal, state, and local requirements. These include but are not limited to safety, attendance, punctuality, personal appearance, and conduct.
15. Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic coding, and keeping patient information confidential.
16. Maintains an effective and collaborative working relationship with patients, medical staff, coworkers, and the public.
17. Assists providers with office procedures.
18. Takes telephone messages and provides feedback and answers to patient/physician/surgery center/pharmacy calls.
19. Performs other duties as assigned.

Primary Responsibilities (DME Specialist) 

1. Contributes to the achievement of excellence in health care to fulfill the mission of the unit. 
2. Exhibits strong customer service skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties. 
3. Fit patients with all braces, ambulatory aids & splints 
4. Ensure all surgical patients have the required DME before their date of surgery by contacting pre-surgical patients and arranging the measurement and dispensing of the ordered DME. 
5. Coordinates the order of bone stimulators, CPMs, ROMTech, Dynasplint, JAS Splint etc.  
6. Train patients in the application, removal and care of the dispensed DME 
7. Reinforces patient education regarding body mechanics and limitations 
8. Maintains computerized inventory of DME at each site and coordinate inventory ordering and transfer between sites 
9. Unlock and lock injection cabinets, iPad cabinet, and DME closet at the beginning and end of each day.  
10. Orders all clinical supplies and equipment in a timely manner under the supervision of the assigned clinical supervisor. 
11. Maintains awareness of changing to regulations affecting DME documentation and ensures all DME staff are kept informed of any process changes    
12. Performs monthly checks on AED equipment and documents in the online system. 
13. Coordinates PRP Injections with physicians, patients and vendors 
14. Casting and splinting patients as ordered  
15. Develops and maintains relationships and communication with equipment representatives to ensure the practice receives the best possible pricing and equipment.  
16. Monitors, cleans and sterilizes equipment daily. Perform monthly autoclave maintenance.   
17. Monitor the temperature of the medication refrigerator each morning.   
18. Provides for patient's comfort, safety and privacy  
19. Participates in planning and evaluation of patient care by communicating all information pertinent to the patient's status. 
20. Provides support to professional staff in the evaluation and treatment of patients.
21. Place patients in rooms, obtain chief complaint, medical history, and any additional information needed by the physician in addition to providing patient care during clinic visits and procedures.  
22. Aide physician as needed in post-op dressing changes. 
23. Is knowledgeable of and initiates emergency procedures and CPR as necessary. 
24. Stock examination rooms with equipment, supplies, and other necessities.  Ensure orderliness of the examination/treatment rooms and clinical areas. 
25. Utilize computer software programs, as needed, to communicate and understand patient needs (i.e.; scheduling, EMR, inventory, etc) 
26. Lifting and ambulate as needed to take care of and access patients, maintaining patient flow 
27. Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures. 
28. Participates in the department's Performance Improvement activities. 
29. Serves productively and/or participates in committees and/or in staff meetings.  
30. Participates in staff development and educational activities. 
31. Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.  
32. Assists patients in preparation for medical exams and/or procedures.  Keeps patients comfortable during waiting time. 
33. Understands and adheres to OrthoMD’s policies and procedures 
34. All other duties as assigned  

Required Education& Experience

• High school diploma or equivalent.
• Medical Assistant Certification preferred.
• CPR for Healthcare Providers certification preferred.
• Experience and proficiency working with computers and electronic medical records.
• One year of experience as a Medical Assistant in a busy physician’s office, or equivalent combination of certification and experience, preferred.
• Working knowledge of medical terminology and coding.

Competencies/Required Skills & Abilities

• Strong interpersonal skills, including superior customer service skills and a high level of professionalism.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Required to be proficient in Windows based office technologies (e.g., Word, Excel).
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

• Must be able to sit for long periods of time and lift up to 50 pounds.
• Must be able to use appropriate body mechanics when making necessary transfers and helping patients with exercises.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Some heavy lifting, pushing, and pulling exerted regularly throughout a standard work shift.
• Adequate hearing to perform duties in person and over telephone.
• Requires hand-eye coordination and manual dexterity needed to operate a keyboard, medical equipment, fax machine, scanner, photocopier, and telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.
• Requires exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinical environment.
• Visual acuity adequate to perform job duties, including visual examination of patient, as well as reading materials from printed sources and computer screens.
• Requires potential exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinic environment.