Member Service Representative
Horizon Credit Union
Member Service Representative
Horizon Credit Union
Posted 1 day ago
Full Time
Great Falls, Montana
In Person
Smart Summary
The Member Service Representative is responsible for processing member transactions, balancing cash drawers, and ensuring the accuracy of consumer and home loan payments. They also promote and cross-sell credit union services while maintaining comprehensive knowledge of policies and procedures.
Horizon Credit Union is looking for a Member Service Representative with a high school diploma or GED and some related experience. Key skills include processing member transactions, promoting credit union services, and maintaining knowledge of products and regulations. This is an entry-level role ideal for someone with customer service experience looking to grow within a community-focused organization.
Must Have Skills for ATS
Member Service
Cash Handling
Transaction Processing
Cross-selling
Financial Services
Account Management
Loan Processing
Regulatory Compliance
Data Accuracy
Communication
Customer Experience
Product Knowledge
Job Description
Description
YOUR PATH. OUR PURPOSE.
At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.
COMPENSATION
Full-Time
Non-Exempt
Full Salary Range: $18.00-$24.30/hourly
*This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.
BENEFITS
Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:
- Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
- Telemedicine for part-time employees
- Paid Group Life and Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement Program
- 401K Retirement Savings
- Employer 401K Retirement Contributions & Matching upon eligibility
- Discretionary Annual Incentive Bonus based on eligibility criteria
- Paid Time Off per Full Calendar Year:
- 10 hours of PTO per month (prorated for reduced full-time and part-time)
- Paid Birthday Holiday
- Paid Wellness Days
- Up to 24 hours of Paid Volunteer Time annually
- 11 Paid Holidays
- And More!
Requirements
Education & Experience
High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.
RESPONSIBILITIES OF THE MEMBER SERVICE REPRESENTATIVE
Member Service
- Process member transactions while creating a positive member experience
- Consistently balance checks and cash drawer
- Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer
- Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership
- Post IRA and HSA contributions and withdrawals as needed to serve members
Service Selling
- Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
- Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)
Technical Skills
- Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers
- Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures
ABOUT HORIZON CREDIT UNION
Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.
Let Horizon Credit Union help you reach your goals. Apply now to start your journey.
*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Horizon Credit Union
YOUR PATH. OUR PURPOSE. Horizon Credit Union is a not-for-profit financial institution located in the Northwest. As a member-owned credit union, every decision we make is tied to the benefit it brings our members. We know that each financial journey is unique, and we are prepared to maintain our promise to guide members in the direction of their dreams. LOCATIONS Central and Eastern Washington, Northern and Southern Idaho, and Western Montana. HISTORY Founded in 1947, Horizon Credit Union has roots in the northwest. Our headquarters is located just a short distance from where it all began in Spokane Valley, WA. Today, you will find our branch network stretching from Central WA into Southern ID and Western Montana. OUR TEAM is capable, optimistic, responsible, and empathetic. As part of a growing organization, Horizon employees bring a vast array of experience and skills, working together to make a difference in the financial industry and the communities we serve. On the quest for a new career? Explore your options at HZCU: http://www.hzcu.org/careers View our Social Media Standards & Expectations of Use at: https://bit.ly/3qpbUWC Insured by NCUA. Equal Housing Opportunity.
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