GEG Coordinator – Video Games Research Operations 

Role
As a GEG Coordinator (Good Entertainment Group), you will manage participant recruitment for some of our ongoing projects – identifying qualified candidates from within our Good Gamer Group panel, conducting phone or video rescreening with them, coordinating logistics with the project team and participants, and generally ensuring that we have the right research participants in the right place, at the right time! 

The ideal candidate for this role has good phone etiquette, personal organization, and tech savviness, including working knowledge of Microsoft Excel. A background in research isn’t necessary, but you should be ready to self-motivate to complete your tasks on strict deadlines. General knowledge of gaming and the biggest game franchises is strongly preferred. Most of our projects are focused on specific video game titles, franchises, or video game genres - industry knowledge and gaming passion are highly desirable qualities in a candidate. We will provide all required training for the right candidate.

At Interpret, we consider ourselves fun scientists, and we’re searching for someone who holds a common love for the industries we work in, has a curiosity for consumer behavior, and wants to apply their analytic chops and methodological expertise to the game development and distribution process. A fun scientist is someone who thrives in a dynamic environment where your hobbies and personal passion for gaming, tech, and entertainment make work feel like, well, not work. 

Company
Interpret is a global media, entertainment, and technology insights agency. We work with the biggest brands in entertainment and technology, across video games, movies and television, consumer electronics, social media, and advertising. While headquartered in Los Angeles, our team spans the globe. We have offices in Dallas, San Francisco, London, Munich, Shanghai, Brazil, and Seoul, and a network of strong local partners around the world. We are specialists in global consumer insight, with the majority of our engagements involving multiple markets and languages. For more information, visit https://interpret.la/.

Responsibilities

• Recruit qualified participants for Interpret’s qualitative research, using our industry-leading Good Gamer Group panel
• Understand and execute on the unique qualifications for each study, paying close attention to quotas, subquotas, nuance between groups, etc. to ensure the participants match the needs of the research
• “Code” screener surveys with user-friendly software Alchemer (formerly SurveyGizmo)
• Learn basic CRM functionality and use email/SMS marketing to generate screener survey responses
• Track project progress in Microsoft Excel, using simple data manipulation / formulas to display research participants’ responses in a “grid” format
• Fully vet recruits via phone and/or video response to ensure all participants meet the qualifications stated in the screener survey
• Coordinate with and confirm dates and times of participation with recruits, sending emails and making reminder calls as needed to ensure strong attendance
• For hybrid employees, occasionally travel to do check-ins and light IT work at our Interpret playtesting labs or our clients’ facilities

Skills

• Strong attention to detail and the ability to work under tight deadlines
• Strong phone and customer service skills - engaging with a diverse audience who share a common interest in video games 
• Team player, ready to work with a dedicated and fast-moving remote team
• Strong organizational and project management skills
• Self-starter with the ability to work under minimal supervision (takes initiative and looks for process efficiencies whenever possible)
• Strong verbal and written communication skills
• Familiarity with Microsoft Word, Excel, Outlook (very helpful but we can training can be provided)
• General knowledge of the gaming market and major game genres/franchises across PC, Console, and mobile platforms
• Willingness to learn new software as part of the job

Qualifications

• None required – we are open to all situations and life stages; however, the ideal candidate may be someone who has recently / will soon graduate from college

Compensation + Benefits

The pay range for this position at the start of employment is expected to start at $18/hr. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Pending a successful probation period, total compensation will also include tiered performance bonus, health/dental/vision, 401(k) with employer matching, generous paid time off each calendar year, physical & mental wellness program, paid parental/family leave, and continuing education scholarship program.