Service Advisor (Long Honda - Albany, GA)
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Long of Chattanooga AutoMall
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Service Advisor (Long Honda - Albany, GA)
Long of Chattanooga AutoMall
Posted 3 months ago
Full Time
Albany, Georgia
In Person
Smart Summary
Responsibilities
The Service Advisor acts as the primary point of contact for customers, assessing vehicle service needs and coordinating repairs with technicians. They are responsible for managing appointments, providing accurate estimates, and promoting additional services to enhance the customer experience.
Qualifications
Seeking a Service Advisor at Long Honda in Albany, GA, you'll need previous customer service experience, ideally in automotive. Strong communication, organizational skills, and basic automotive knowledge are essential for this fast-paced role.
Job Description
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Join our team at Long Honda of Albany as a Service Advisor located in Albany, GA. In this role, you will be the primary point of contact for customers seeking automotive service and repairs, providing exceptional customer service while ensuring seamless communication between customers and our service technicians. Your expertise will help maintain customer satisfaction and support the overall operations of our service department.
Responsibilities
- Greet and assist customers promptly and professionally.
- Listen to customers' concerns and vehicle issues to accurately assess service needs.
- Provide detailed estimates, explain service processes, and recommend maintenance or repairs.
- Coordinate with technicians to deliver timely and efficient service.
- Manage service appointments and follow up with customers on service status.
- Maintain accurate service records and ensure proper documentation.
- Promote additional services and upsell when appropriate to enhance customer experience and revenue.
Requirements
- Previous experience in automotive service advising or a related customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to understand automotive terminology and basic mechanical concepts.
- Excellent organizational and time-management skills.
- Reliable and able to work in a fast-paced environment.
- Proficiency with computer systems and service software.
Benefits
- Competitive monthly compensation ranging from $4,000.00 to $7,000.00.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Employee discounts and incentives.
- Health and wellness benefits.
About the Company
Long Honda of Albany is a trusted name in the automotive industry, committed to delivering exceptional service and quality vehicles to our customers. We take pride in fostering a welcoming workplace where employees are valued and customers receive outstanding care. Join us and be part of a team dedicated to excellence and customer satisfaction.
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