SHIFT LEAD •            Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance •            Enthusiastically greet and welcome fans to the Dairy Queen brand •            Strive to exceed fan expectations and deliver fan first service through timely and quality service •            Assist in the management of specific areas of the restaurant during scheduled shifts •            Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow •            Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team •            Ensure that the restaurant is properly organized and staffed •            Create and maintain a positive, safe, clean, and inviting environment for fans and team members •            Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards •            Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members •            Models performance standards for all team members and work stations •            At all times exhibit a genuine passion for excellence •            Perform other duties as assigned by management