Description

Objective: Complete all fittings, alterations, and repairs to the high standards of Joe Z Tailoring at Ziker Cleaners. Provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees and the stores in which you work. Build, foster, and feed into a culture of positivity, service to others, and authentic relationships with customers and coworkers.

Essential Functions:

• Alterations and Repairs: Perform alterations and repairs on a variety of garments and materials, including pants, shirts, dresses, jackets, formal wear, and casual wear, according to Company standards and customer specifications. Consistently demonstrate strong knowledge of various sewing techniques, equipment, and garment construction. Inspect all garments altered to verify the quality of work before preparing garments for customer return.
• Fittings: Manage a personal schedule of fittings with customers, including walk-in customers. Greet customers and lead them to the fitting area. Provide a warm and welcoming experience, ensuring customers’ comfort. Take precise measurements and provide expert recommendations while collaborating with customers to understand their specific tailoring needs and ensure the perfect fit.
• Time Management: Monitor and maintain sewing deadlines on a consistent basis, and ensure garments are completed 3 days before promised. Utilize calendar app and communicate scheduling with customers both over the phone and in person. Maintain an organized and efficient workflow, keeping track of alterations and maintaining accurate records. Adhere to productivity standards established by the Company.
• Supplies & Machinery Management: Manage your own supply inventory. Conduct regular maintenance checks of all equipment and report any issues to the Alterations Manager immediately. Always keep the work area tidy and hazard-free.
• Customer Communication: Greet customers as soon as they enter the store and use their name throughout interactions. Answer any questions or concerns they may have. Be knowledgeable and communicate appropriate pricing, timeline, and promise date with customers. Thank customers for their business on their way out.
• Industry Knowledge: Keep up to date with the latest fashion and garment best-fit practices. Make professional recommendations and educate customers about these in order to increase their competence and confidence in your world-class work. Continually seek to learn about best practices regarding technique, equipment, and garment fit. Be knowledgeable and use current point of sale systems and software.

Expectations and Values for all Ziker Employees:

Servant Leadership: Recognize the needs of your teammates and go out of your way to help where you can. Ask for help when you need it. Demonstrate flexibility regarding job duties and assignments.

Growth Mindset: Take responsibility and accountability for your actions, including your mistakes. Ask questions. Welcome constructive criticism and seek to improve yourself and your work.

Community: Go out of your way to learn about your customers, your team, and the industry. Speak positively about them and respect your colleagues. Be courteous and sensitive to others’ needs. Say nothing about someone that you would not say directly to them. Maintain secrecy of confidential information. Engage in team meetings and participate in company and community events.

Integrity and Reliability: Show up to work on time, and ready to start. Own your mistakes and learn from them. Maintain honest lines of communication with customers, teammates, and management. If you see someone breaking a policy or acting dishonestly, report it to your supervisor or the next appropriate manager you feel comfortable speaking with. Remain engaged, focused, and above reproach without constant supervision.

Dress Code:

• Company-branded shirts and jackets (provided by the Company)
• Professional Pants, shorts, or skirts. (provided by the employee) No jeans.
• Nametag
• Closed-Toe Shoes. No sandals or flip-flops.
• No personal (without Company logo) outerwear, sweatshirts, jackets, or hats while on duty.

Work Environment:

Indoors, climate controlled.

Low to medium noise level.

Main work area contains professional sewing machines and equipment.

Industry-standard clothing racks throughout most of the employee area.

Physical Demands:

• Ability to operate home and industrial sewing equipment.
• Ability to reach for, grab, and utilize tools, garments, and equipment.
• Manual dexterity to sew and perform fittings, alterations, and repairs.
• Ability to sit (in a chair and on the floor), walk, stoop, kneel, bend, twist, and stand for long periods of time.
• Ability to lift and/or move up to 20 pounds.

Position Status, Expected Hours:

• Full-Time Status: 30-40 Hours
• Schedule:
• Monday through Friday, 10:00 am to 6:00 pm.
• Overtime may be required during peak seasons but will be communicated in advance.

Travel:

No travel is required for this position, with the exception of attending meetings at the Byrkit St facility.

Required Education & Experience:

• High school diploma, or equivalent degree.
• 1-year prior professional sewing experience.
• Strong Written and Verbal Communication
• Basic Phone and Computer Literacy
• Attention to Detail

Preferred Education & Experience:

2 or more years prior sewing experience in an apparel or specialty store.

Additional Eligibility Qualifications and Skills:

• Customer Service and Retention
• Organization
• Attention to Detail
• Problem Solving
• Maintain Composure under Pressure
• Adaptability
• Sales Motivated Attitude

AAP/EEP Statement:

Ziker Cleaners is an equal-opportunity employer and is committed to promoting diversity and inclusion in our workplace. We do not discriminate against any individual based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. We strive to create a work environment that respects and values all employees and applicants, fostering a culture of fairness, equal opportunity, and mutual respect.

Disclaimer:

Please note that this job description is not an exhaustive list of all responsibilities, duties, and skills required for this position. The actual scope of the role may vary, or change based on business needs. Additionally, the company reserves the right to modify, interpret, or apply this job description in any way deemed necessary. All employees are expected to perform any other tasks or duties as assigned or required by management. This job description does not constitute a contract of employment.

Ziker Promise:

As your employer, Ziker Cleaners and Joe Z Tailoring agree to help you meet these expectations by providing:

• Robust training, support, and engaged leadership.
• Safe and healthy work environments.
• Full disclosure and explanation of job responsibilities, policies, and procedures.
• Consistent communication and regular feedback on performance.
• Access to resources, supplies, and equipment to perform your job.
• Credit and acknowledgment for achievements.