Member Service Representative, Nashua, NH, Full-time, Onsite
Digital Federal Credit Union
Member Service Representative, Nashua, NH, Full-time, Onsite
Digital Federal Credit Union
Posted 2 days ago
Full Time
Nashua, New Hampshire
In Person
Smart Summary
The Member Service Representative identifies member financial needs to provide service excellence and cross-sell appropriate products. They are responsible for processing teller transactions, managing loan requests, and ensuring compliance with all security and operational policies.
We are looking for a Member Service Representative with a High School diploma or equivalent and 1-3 years of related experience. The role requires strong verbal communication and technical skills in Word, Excel, and Email. Bilingual skills are a plus.
Must Have Skills for ATS
Customer Service
Sales
Financial Services
Relationship Building
Loan Processing
Teller Transactions
Cash Handling
Notary Public
Microsoft Word
Microsoft Excel
Verbal Communication
Audit Compliance
Risk Management
Problem Solving
Job Description
Schedule
Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hrs)What You’ll Do
Summary/Objective:
Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identify the financial needs of new and existing members by building rapport and establishing strong business relationships; educate and cross sell appropriate products and services, make qualified referrals and achieve assigned sales goals.
- Understand and explain all DCU products and services. Open new memberships, accounts and loans utilizing established guidelines and self-service options and conduct Notary Public services.
- Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings.
- Accurately process teller transactions, assist with end of day balancing, Instant Issuance and ATM balancing.
- Conducts audits of all membership applications, account maintenance forms, new account applications and completed loan files
- Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
- May be asked to provide coverage in other DCU areas such as other branches, the Information Center or support departments.
- Continuously identify and submit efficiency and process improvement ideas
- Perform other job-related duties as assigned.
What You’ll Need
- High School diploma or equivalent
- 1-3 years related experience
- Verbal Communication skills
- Technical skills (Word, Excel, Email)
- Bilingual skills a plus
What We Do
DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Expected Pay Range21.50
#INDLW
Digital Federal Credit Union
Digital Federal Credit Union and First Technology Federal Credit Union have merged to form a single credit union named First Technology Federal Credit Union. As we work to combine operations, we are operating as two divisions named: Digital Federal Credit Union (DCU) and First Tech Federal Credit Union (First Tech). DCU – Digital Federal Credit Union – is a top-20 credit union with more than one million members residing in all 50 states, and over $10 Billion in assets, headquartered in Marlborough, Massachusetts. DCU has experienced substantial growth for several years because of its innovative history and as an early adopter of advanced technologies that meet our members’ individual needs. As an organization under new CEO leadership, DCU is entering an exciting phase of continued growth through member experience excellence. The DCU vision of ‘All Members Achieve Their Financial Goals Collaboratively’ means we want to be the catalyst and the cheerleader for our members’ long-term financial success. At DCU, we are transforming the banking experience for members by focusing on innovative design and delivery. The power of the promise, Banking - the DCU Way, is foundational to decision making, design, and experience delivery. What exactly is the DCU Way? The strongly held belief that people, ethics, and purpose are all equally important to DCU’s success. These three principles guide the decisions and behavior of everyone at DCU: • People Come First • Do the Right Thing • Make a Difference Visit our career page to learn more about our company culture and open positions. We offer benefits such as subsidized health coverage and on-site gym membership, up to seven percent 401k contribution match, a hybrid work model, and free meals in our cafeterias for on-site employees.
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