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Inbound Customer Service Representative (Emergency Roadside)

Location: Remote

VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!

VXI Global Solutions busca Agentes de Asistencia en Carretera (Representantes de Servicio al Cliente) dedicados y compasivos para unirse a nuestro equipo. En este puesto crucial, brindará apoyo esencial a los clientes que hayan alquilado vehículos de nuestro cliente y estén experimentando emergencias en carretera. Como primer punto de contacto, atenderá las llamadas de clientes varados, evaluará su situación y coordinará la asistencia necesaria. Su función incluye la resolución de problemas, la coordinación de servicios y la garantía de la seguridad y satisfacción del cliente.

Compensation & Perks

• Competitive Salary: Starting pay of $19.00/hr., plus incentives*(*based on performance).
• Comprehensive Training: Paid training to ensure you are fully prepared for success.
• Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
• Cell Phone Benefits: $25/month per line - unlimited talk, text, and data (restrictions may apply).
• Referral for Life Program™: Earn a residual bonus every pay period. No limits on payouts.
• Career Growth: Opportunities for advancement within the company.
• Company-Provided Equipment: All necessary equipment will be provided.
• Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.
• Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.

Responsabilidades Clave:

• Asistencia al Cliente: Atender llamadas entrantes de clientes varados que necesitan asistencia en carretera para vehículos de alquiler.

• Resolución de Problemas: Evaluar cada situación para determinar la mejor solución, como gestionar el remolque, solicitar asistencia en carretera o brindar cualquier otro apoyo necesario.

• Coordinación de Servicios: Coordinar con los proveedores de servicios para garantizar una asistencia oportuna al cliente.

• Seguimiento: Asegurar que los clientes reciban la ayuda necesaria y dar seguimiento para garantizar su seguridad y satisfacción.

• Documentación: Mantener registros precisos de todas las interacciones con los clientes y los servicios prestados.

Qualifications:

• Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
• Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
• Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays within Contact Center hours (Monday - Sunday) based on business needs.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Education: High School Diploma or GED.
• Background Check: Must pass a background screening upon offer of employment.
• Typing Skills: Minimum typing speed of 30 WPM/ 80% accuracy.
• Assessments: Candidates must pass a computer assessment with a score above 80% prior to interviewing.
• Commitment: Must attend and complete 100% of the training within the first 90 days.

Experience Requirements:

• Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
• At least 1 year of customer service experience (call center or customer facing) in a single role.

Success Factors for Working from Home

To thrive in this remote role, you’ll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

Why Join Us?

If you’re looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!