Benefits:

Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Vision insurance

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel; and preparing and serving beverages in accordance with hotel bar standards and responsible alcohol service guidelines.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction.
Prepares and serves beer, wine, and other approved beverages in accordance with hotel standards and local laws.
Maintains cleanliness and organization of the bar area, including stocking supplies and monitoring inventory levels.
Verifies guest identification and ensures responsible alcohol service at all times.
Processes bar transactions accurately through the POS system and charges to guest folios when applicable.

Qualifications

1–2 years customer service experience.
Ability to stand for 8 hours.
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management systems.
Previous bartending or food & beverage experience preferred.
Knowledge of responsible alcohol service and ability to obtain any required certifications (e.g., TIPS or equivalent).

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Excel Hotel Group is a fully integrated property ownership, management, and development company in the midst of exciting growth. We are focused on creating an atmosphere where superior quality and service is the standard. Excel Hotel Group is a hotel management company that has maintained an exceptional track record by creating value through the application of expert renovation, rebranding, and repositioning of hotels. Excel Hotel Group's hallmark continues to be its associates. Priding itself with the best team members and exhibiting a commitment to hotel excellence beyond the ordinary. Delivering extraordinary service to each and every guest is what we're about and what we do best. Together, our corporate and field based teams of our hotel property management company, come together to drive industry-leading guest satisfaction scores, operating results, and profit margins. Our creative drive, integrity and entrepreneurial spirit enables our team to work seamlessly. Excel Hotel Group values creativity, dedication, and teamwork. These values are exemplified by our people and our associates within the industry. Above all, our exceptional team members define the corporate character that continues to distinguish Excel Hotel Group in today's hospitality industry We're listening... We always love to hear from you. If you have a request or need, or if you would like additional information about The Excel Hotel Group, the following is how to contact us and the individual departments. 10174 Old Grove Road, Suite 200. San Diego CA 92131 P: 858-621-4908 F: 858-621-4914

Front Desk Agent

Front Desk Agent

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