With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Duties include but are not limited to:

• Upload Stop/Go file to lockbox providers' website.
• Retrieve or receive and process daily lockbox files and work exceptions.
• Retrieve or receive and process daily E-Check/credit card payments.
• Resolve lockbox, E-Check and credit card file exceptions.
• Manage multiple depositing accounts and processes.
• Receive and decision owner assessment payments received at Shared Services Center.
• Prepare communications to owners requesting redirection of payments to lockbox (if applicable).
• Receive, post and deposit miscellaneous income.
• Process deposits utilizing Remote Data Capture (RDC) equipment and software.
• Prepare and submit deposit for non-RDC banks.
• Maintain daily tracking forms.
• Other duties as assigned
  
  
  

Check Scan/Scan room duties

• Daily scan individual checks to multiple banking entities within SLA
• Audit each deposit for accuracy including account numbers, banking account numbers and amounts
• Correspond with banking liaisons on adding new accounts to drop downs and/or increasing bank deposit thresholds
• File and managing all physical documents monthly
• Oversite of recycling documents Per CSSC guidelines
• Printing, scanning, imaging experience a plus

Requirements

Knowledge and Skills:

• Knowledge of working with banks and multiple entities.
• Knowledge of accounting principles, practices, and procedures (US GAAP).
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience:

• High School Diploma or GED Required
• 0 – 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.