CRM Intern (Summer 2026)
L'Occitane En Provence
CRM Intern (Summer 2026)
L'Occitane En Provence
Posted 3 months ago
Internship
New York, New York
In Person
Smart Summary
Responsibilities
The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs through reporting, QA, and documentation. They will assist channel managers in maintaining CRM calendars, asset trackers, and competitive monitoring archives.
Qualifications
We are looking for a CRM Intern to support email, SMS, and direct mail programs. The ideal candidate will have strong Excel skills, attention to detail, and an interest in CRM operations or digital marketing. A BA/BSC in Marketing is required, and a Master's is preferred.
Job Description
JOB SUMMARY:
The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs for North America. This role is focused on reporting, QA, documentation, and workflow support to ensure CRM campaigns launch accurately and on time. The intern will work closely with channel managers to maintain CRM operational excellence and consistency across channels.
The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills.
JOB RESPONSIBILITIES:
EMAIL & SMS OPERATIONS SUPPORT
- Assist with weekly and monthly reporting for Email and SMS
- Update performance trackers and UTM/link hygiene logs
- Perform QA checks (links, images, rendering, copy)
- Support proof routing and documentation
- Maintain CRM calendars and asset trackers
- Assist with circulation tracking and version organization
- Maintain project files and proof documentation
- Capture competitor emails/SMS using a structured template
- Tag brand, offer type, date, and channel (no insights required)
- Maintain a clean archive in the shared drive
- Take notes during meetings and maintain action-item logs
- Assist with Retail RSVP support and occasional data entry
- Support cross-functional operational requests
KEY PERFORMANCE INDICATORS:
- Accuracy and completeness of QA and reporting tasks
- Reliability and timeliness in delivering assigned work
- Consistency of documentation and trackers
- Reduction of operational workload for CRM channel managers
REQUIREMENTS:
EDUCATION
- BA / BSC in Marketing required / Masters preferred
EXPERIENCE/SKILLS
- Proficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, pivots preferred)
- Strong attention to detail
- Ability to follow structured processes and standard operating procedures
Organized, responsive, and able to manage multiple tasks - Interest in CRM operations or digital marketing
- Competitive Compensation at $19/hour
- School Credit Offered
- A warm, open, fun, and friendly work environment
- Generous L’Occitane employee discounts
All Applicants:
L'Occitane's Privacy Statement
United States Applicants Only:
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria