Medical Billing and Front Desk Coordinator
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Cape Cod Rehab Physical Therapy and Fitness
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Medical Billing and Front Desk Coordinator
Cape Cod Rehab Physical Therapy and Fitness
Posted 3 months ago
Full Time
Mashpee, Massachusetts
In Person
Smart Summary
Responsibilities
The role involves managing patient financial processes, including billing and insurance coordination, while also overseeing front desk operations. Responsibilities include scheduling appointments, collecting co-payments, and maintaining clear communication between patients and the clinical team.
Qualifications
We are looking for someone with experience in medical billing or healthcare administration to support patient financial processes and front desk operations. Key skills include understanding EOBs, strong attention to detail, proficiency with computers, and excellent communication skills. Prior medical office or front desk experience is a plus.
Job Description
Description
Description
We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners.
Key Responsibilities:
Patient Financial & Billing Support
- Review and interpret Explanation of Benefits (EOBs) and insurance responses
- Liaise with our external billing company to resolve claim issues, denials, and discrepancies
- Assist with insurance verification and pre-screening prior to patient visits
- Monitor outstanding balances and support collection processes in a professional manner
- Identify trends in billing issues and communicate with leadership to improve processes
Front Desk & Patient Experience
- Warmly greet members, guests, and physical therapy patients
- Answer phone calls in a friendly, helpful, and timely manner
- Schedule appointments and maintain accurate patient records
- Collect co-payments and other patient financial responsibilities
- Maintain strong communication between therapists, patients, and administrative team
- Respond to patient concerns in a timely and professional manner
Operations
- Maintain a clean and organized reception area
- Represent the company in a positive and professional manner at all times
- Participate in team meetings and training sessions
- Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities
Requirements
Requirements
- Experience in medical billing, insurance verification, or healthcare administration preferred
- Ability to read and understand EOBs and insurance terminology
- Strong attention to detail and problem-solving skills
- Proficiency with computers, including Excel and data entry
- Excellent communication and organizational skills
- Friendly, professional demeanor with patients and team members
- Prior medical office or front desk experience preferred
Schedule
- Monday–Friday, typically 8:00 AM – 5:00 PM
- Some flexibility for earlier or later shifts
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Cape Cod Rehab Physical Therapy and Fitness
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