Automotive Service Advisor

A

Advantage Auto Group

Posted 3 months ago

Full Time

Calumet City, Illinois

In Person

Smart Summary

Responsibilities

The Service Advisor is responsible for greeting customers, diagnosing vehicle issues, and providing accurate cost estimates for repairs. They also monitor vehicle progress and ensure clear communication with customers throughout the service process.

Qualifications

We are looking for a service advisor with at least 1 year of experience in a similar role, a positive attitude, and a high-volume mentality. The ideal candidate should have knowledge of automobiles and be focused on customer satisfaction.

Job Description

SUMMARY

Responsibilities

  • Greets customers promptly

  • Obtains customer and vehicle information

  • Clearly reports all vehicle symptoms as described by the customer

  • Determines and recommends needed maintenance base on age, mileage, and vehicle history

  • Prepares complete and accurate estimate of cost for labor and parts

  • Establishes follow-up time

  • Monitors the progress of each vehicle throughout the day, updating customers frequently

  • Verifies that final invoice reconciles with work performed on the repair order

  • Explains all completed work and charges to customers

Qualifications

  • Minimum 1 year experience in a service advisory role

  • Knowledge of automobiles

  • Positive attitude

  • High volume mentality

  • CSI focused

A

Advantage Auto Group

Advantage Car and Credit is an eight-store automotive group serving the Miami Valley for more than 20 years, with a clear mission-making car ownership easy, dependable, and stress-free for every customer, including those rebuilding or challenged with credit. With more than $20M in annual sales, we focus on delivering a modern and supportive experience that helps people move forward with confidence. We simplify the process through flexible online shopping, remote support, and home delivery. Customers can complete the purchase from their phone or visit one of our convenient locations. Our approach is built around clarity, accessibility, and removing credit-related barriers. We stand behind every vehicle we sell. Long-term protections and dedicated support teams provide peace of mind throughout ownership, ensuring reliability well beyond the day of purchase. Our culture is rooted in respect-no pressure, no hassle. Just honest guidance and a team that prioritizes people over transactions. Through community involvement and a welcoming atmosphere, we’ve created an automotive experience designed for real needs, not corporate tactics. For more than two decades, Advantage Car and Credit has continued to grow by focusing on what matters: helping customers secure reliable transportation, keeping the process simple, and treating every person with dignity and respect.
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