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Advantage Auto Group
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Advantage Auto Group
Posted 3 months ago
Full Time
Calumet City, Illinois
In Person
Smart Summary
Responsibilities
The Service Advisor is responsible for greeting customers, diagnosing vehicle issues, and providing accurate cost estimates for repairs. They also monitor vehicle progress and ensure clear communication with customers throughout the service process.
Qualifications
We are looking for a service advisor with at least 1 year of experience in a similar role, a positive attitude, and a high-volume mentality. The ideal candidate should have knowledge of automobiles and be focused on customer satisfaction.
Job Description
SUMMARY
Responsibilities
Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Qualifications
Minimum 1 year experience in a service advisory role
Knowledge of automobiles
Positive attitude
High volume mentality
CSI focused
A
Advantage Auto Group
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