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Front Desk Supervisor

V

Volunteers of America - Greater New York, Inc.

Posted 3 months ago

Full Time

New York, New York

In Person

Smart Summary

Responsibilities

The Front Desk Supervisor coordinates daily program operations and directs front desk staff to ensure adherence to policies. They are responsible for monitoring building safety, managing incidents, and maintaining accurate documentation of all activities.

Qualifications

We are looking for a Front Desk Supervisor. Key requirements include a high school diploma or GED, one year of relevant experience in a social services setting, and good interpersonal and computer skills. Certifications such as a Security License and Fire Guard (F-80) are required upon hire, with additional certifications (CPR/First Aid, Fire Guard F-02) to be obtained within 90 days (VOA will cover the cost).

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
  

We are in search of new talent in the following position…

Position: Front Desk Supervisor

The Front Desk Supervisor coordinates the operation of the program during the assigned shift. 

Legacy Family Residence is a transitional family shelter located in the Bronx, where residents learn essential skills that enable them to meet the challenges of everyday life. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/transitional-housing

Location: Brooklyn, NY 11236

Minimum Qualifications:

  • High school diploma or GED preferred.
  • One year of relevant experience working in a similar capacity in a social services setting.
  • Must possess good interpersonal skills and basic computer knowledge.  

Certifications that are required upon hire in accordance with regulatory mandates:

  • Security License
  • Fire Guard (F-80)

Certifications that are required within 90 days of hire – VOA will cover the cost:

  • CPR/First Aid
  • Fire Guard (F-02)

Front Desk Supervisor Principal Responsibilities:

  1. Directs all front desk staff activities to ensure adherence to policy and procedures. 
  2. Ensure proper documentation of front desk activities. 
  3. Provide emergency assistance to residents as needed and supervise incident management system. 
  4. Monitor building safety.
  5. Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about 

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today! 

V

Volunteers of America - Greater New York, Inc.

Volunteers of America-Greater New York is the largest affiliate of the national organization, with more than 80 programs and 1,300 staff in the metropolitan New York area, Westchester and Nassau Counties, and Northern New Jersey. We are one of the largest providers of supportive housing and social services in the area, and we are the founder of Operation Backpack®, which provides new, full backpacks to students experiencing homelessness in New York City. We serve tens of thousands of men, women, and children in need every year including veterans struggling to find their footing, families who are homeless or escaping domestic violence, children with developmental delays, and older adults.
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