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Front Desk Monitor

V

Volunteers of America - Greater New York, Inc.

Posted 3 months ago

Full Time

New York, New York

In Person

Smart Summary

Responsibilities

The Front Desk Monitor is responsible for managing front door access, greeting visitors, and handling telephone inquiries. They also assist with crisis intervention, maintain visitor logs, and conduct routine rounds at the facility.

Qualifications

We are looking for someone with a high school diploma or GED who can operate a busy front desk and security operation. The role requires someone polite, efficient, and able to handle diverse tasks while maintaining confidentiality. Certifications in CPR/First Aid, Fire & Emergency Drill Conductor, and Narcan are required within 90 days of hire, and related experience with domestic violence is preferred.

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
  

We are in search of new talent in the following position…

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Liberty House is a program that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Minimum Qualifications:

  • High school diploma or GED preferred. 
  • Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. 
  • Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required within 90 days of hire – The agency will cover the cost:

  • CPR/First Aid
  • Fire & Emergency Drill Conductor (F-07)
  • Narcan

Candidates with related experience with domestic violence preferred.

Front Desk Monitor Principal Responsibilities:

  1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
  2. Ensure that all clients sign in and out as required.
  3. Route mail and deliveries as required.
  4. Handle or assist in crisis intervention.
  5. Follow assigned procedures in emergency situations.
  6. Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about 

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today! 

V

Volunteers of America - Greater New York, Inc.

Volunteers of America-Greater New York is the largest affiliate of the national organization, with more than 80 programs and 1,300 staff in the metropolitan New York area, Westchester and Nassau Counties, and Northern New Jersey. We are one of the largest providers of supportive housing and social services in the area, and we are the founder of Operation Backpack®, which provides new, full backpacks to students experiencing homelessness in New York City. We serve tens of thousands of men, women, and children in need every year including veterans struggling to find their footing, families who are homeless or escaping domestic violence, children with developmental delays, and older adults.
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