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Shift Supervisor

V

Volunteers of America - Greater New York, Inc.

Posted 3 months ago

Full Time

New York, New York

In Person

Smart Summary

Responsibilities

The Shift Supervisor manages front desk operations, ensures building safety, and coordinates the non-clinical needs of families residing in the shelter. They are responsible for supervising staff, maintaining accurate documentation, and providing emergency response when necessary.

Qualifications

We are seeking a Shift Supervisor to assist clients and guests, coordinate their non-clinical needs, and ensure the security of the facility. A high school degree or GED is preferred, along with at least one year of relevant experience. Strong communication skills are important, and the ability to communicate with Spanish-speaking clients is a plus.

Job Description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.
  

We are in search of new talent in the following position…

Position: Shift Supervisor

The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules. 

Newton Hotel Family Shelter is an emergency family shelter located in Manhattan for families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services 


Location: New York, NY 10025

Minimum Qualifications:

  • High school degree or GED preferred, with at least one year of relevant experience.
  • Valid state driver’s license with a safe driving record that meets agency policy preferred.
  • Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Certifications that are required within 90 days of hire – VOA will cover the cost:

  • CPR/First Aid
  • Front Handler's Safety Certification

Shift Supervisor Principal Responsibilities: 

  1. Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.  
  2. Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
  3. Oversee client participation in daily program activities. Provide optimal customer service.
  4. Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
  5. Accept new clients in electronic records database.
  6. Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
  7. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about 

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today! 

V

Volunteers of America - Greater New York, Inc.

Volunteers of America-Greater New York is the largest affiliate of the national organization, with more than 80 programs and 1,300 staff in the metropolitan New York area, Westchester and Nassau Counties, and Northern New Jersey. We are one of the largest providers of supportive housing and social services in the area, and we are the founder of Operation Backpack®, which provides new, full backpacks to students experiencing homelessness in New York City. We serve tens of thousands of men, women, and children in need every year including veterans struggling to find their footing, families who are homeless or escaping domestic violence, children with developmental delays, and older adults.
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