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Experience Manager (all genders) - Automotive Brand Experience

G

Going Beyond Group GmbH

Posted 3 months ago

Full Time

Los Angeles, California

In Person

Smart Summary

Responsibilities

The Experience Manager will engage with the community to showcase automotive innovation and provide high-quality interactions for visitors. They are responsible for managing studio operations, supporting events, and collecting visitor feedback to improve brand experience.

Qualifications

We are seeking an Experience Manager to represent the brand and engage with customers in a premium automotive environment. The ideal candidate will have experience in retail, hospitality, or a customer-facing role, excellent communication skills, and a passion for the automotive industry.

Job Description

JOIN US

Drive the future of brand experience in Los Angeles: We are looking for an Experience
Manager (all genders) to engage our community and bring automotive innovation to life.

Use your passion to create moments that inspire – we look forward to meeting you!


WHAT YOU DO

  • Customer Experience: Represent the brand through high-quality interactions, guiding visitors through our vehicles, exhibits, and services.
  • Guest Engagement: Create personalized customer journeys by welcoming guests and handling inquiries with a high level of service orientation. 
  • Studio Operations: Support in-store events and ensure the space consistently reflects premium brand standards.
  • Customer Insights: Collect and document visitor feedback to identify opportunities for enhancing the overall brand experience.

WHO YOU ARE

  • Experience in retail, hospitality, or a customer-facing role; a background in automotive or luxury environments is a plus
  • Deep passion for the automotive industry and premium brand experiences
  • Excellent communication skills with a strong focus on service and customer orientation
  • Hands-on, confident, and proactive mindset with flexibility regarding working hours (evenings and weekends)
  • Full fluency in English; additional languages are a plus

WHAT TO EXPECT

  • PIONEERING IMPACT: Shape a next-generation automotive brand within a high-visibility, premium environment.
  • GLOBAL COLLABORATION: Work within a dynamic, international network alongside diverse cross-functional teams.
  • TEAM & CULTURE: Collaborative environment with a strong focus on service excellence.

Is it a Match?

Contact me: 

Lhea
Team Leader People

G

Going Beyond Group GmbH

The GOING BEYOND GROUP builds and develops an ecosystem of marketing companies focussing on sustainable and phygital brand experiences. The enterprise unites the LIGANOVA GROUP and THE GAME GROUP under its umbrella. The LIGANOVA Group includes multiple subsidiaries: LIGANOVA specializes in the transformation of commercial spaces into brand experience spaces and works for global premium brands providing end-to-end solutions - from strategy consulting, design & production to global implementation and digitization. Other subsidiaries also include LIGAPRODUCTION, a full-service production company and logistics hub, the digital agency LIGANOVA Horizon, which focuses on digital brand experiences, ARTIFICIAL ROME, our company to accompany brands into the Metaverse and Web 3.0 in unseen ways & Code Gaia, which supports businesses on the way to sustainability via Software as a Service. Check out LIGANOVA on LinkedIn: https://lgnv.co/3Q4C1Qm THE GAME​ GROUP is the supradisciplinary creative agency customized for BMW – harmonizing company and brand messages across campaigning, social media, PR and experiential platforms to speak with one powerful voice. THE GAME​ GROUP offers a multidimensional scope of services, combined with a unique DNA, new mindsets and creative culture. Check out on LinkedIn: https://lgnv.co/3SadATp #benext #thinkbig #foreverzeitgeist
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