Patient Care Secretary

Heart to Heart Hospice

Posted 3 months ago

Full Time

Memphis, Tennessee

In Person

Smart Summary

Responsibilities

The Patient Care Secretary provides clerical support, including the preparation of admissions and processing patient records. They assist the Patient Care Manager in tracking visits and ensuring compliance with regulations.

Qualifications

We are looking for a Patient Care Secretary with a high school diploma (college preferred) and at least one year of healthcare experience, ideally in hospice operations. The role requires good communication skills, organization, and flexibility to provide clerical support and assist the Patient Care Manager.

Job Description

Join the Heart'n Soul Team. Our Soul Food is our patients and families! Our mission is to intentionally focus our efforts to ensure that everyone has information and access to high-quality, compassionate care when facing a life-limiting illness. We seek qualified individuals to partner with us at Heart’n Soul Hospice, embrace our mission and be part of a team that serves a higher purpose- patients and families. We are the Employer of CHOICE, Heart’n Soul’s core values are CHOICE…

C – Compassion First: We care for every patient and family with empathy, dignity, and kindness.

H – Heart’n Soul Connections: We create authentic bonds by listening deeply, communicating openly, and honoring every story.

O – Obligation to Act, Listen, and Honor: We Always GO, Always Listen, Always Honor.

I – Integrity in All We Do: We build trust through honesty, accountability, and the highest ethical standards.

C – Commitment to Excellence in Care: We are dedicated to quality, innovation, and continuous improvement in patient care.

E – Empathy in Every Interaction: Because every story and every moment matters.

Patient Care Secretary


What You Must Have:

  • High School graduate, college preferred
  • Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance
  • At least one year experience in healthcare, preferably hospice operations
  • Experience with EMR software is a plus
  • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities
  • Demonstrates good communication and interpersonal skills


Full Time Employee Benefits

  • Competitive Pay
  • Medical, Dental & Vision insurance
  • Paid Time Off
  • Paid holidays
  • 401k with up to 4% employer matching
  • Tuition reimbursement
  • Company car for qualifying individuals
  • Mileage reimbursement


What You Will Do

  • Provide clerical support, which includes preparation of admissions, timely filing/processing electronically of patient records to patient chart, copying, tracking and obtaining Physician signatures, obtaining patient medical records.
  • Prepare agenda and organize documents for the IDG meeting.
  • Assist Patient Care Manager in tracking discipline visits, schedules, licensure alerts and other important information.
  • Ensure that each patient record is closed at time of patient discharge and filed according to policy.
  • Assist Patient Care Manager in obtaining signatures.
  • Performance of other duties as required
  • Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

Heart to Heart Hospice

Heart to Heart Hospice, founded in 2003, is one of the largest private providers of hospice care in the United States. Headquartered in Plano, TX, Heart to Heart Hospice provides a broad range of palliative and support care services to patients with life-limiting illnesses across 54 locations throughout Texas, Michigan and Indiana. Services provided include nursing care; physician services; counseling and social worker services; homemaker services; physical, occupational and speech therapy; spiritual counseling and bereavement; and medication for symptom and pain control. At Heart to Heart, we understand the emotional and physical challenges associated with life-limiting illness for both the patient and their loved ones. Our care team is committed to providing patients with what they need most: freedom from pain, emotional and spiritual support, and the ability to control the direction of their care. To learn more about Heart to Heart Hospice, please visit us at www.htohh.com.
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