Customer Service Representative - Entry Level

GEM

Posted 3 days ago

Full Time

Richmond, Virginia

In Person

Smart Summary

The Customer Service Representative will provide exceptional customer service and support at live events and promotional campaigns while representing client brands. They will build and maintain strong relationships with customers and assist in executing marketing initiatives.

This entry-level Customer Service Representative role is perfect for individuals with strong communication and customer relationship-building skills. The position involves providing customer support at live events, representing brands, and assisting with marketing initiatives. It offers opportunities for career advancement in customer service, marketing, or client relations.

Must Have Skills for ATS

Communication

Customer Relationship Building

Multitasking

Problem Solving

Attention to Detail

Positive Attitude

Self-Motivated

Teamwork

Job Description

We have an immediate opening for a motivated Customer Service Representative to join our fast-growing event marketing and brand promotions team. Our company specializes in delivering high-impact customer engagement, client support, and live event marketing campaigns for nationally recognized brands.

In this role, you will play a vital part in enhancing the customer experience, building client relationships, and supporting brand growth through face-to-face interactions at events and promotional activations.

This is a great opportunity for individuals looking to start or grow a career in customer service, client relations, event marketing, and brand representation.

Key Responsibilities

  • Provide exceptional customer service and support at live events and promotional campaigns
  • Represent client brands as a Brand Ambassador, handling customer interactions and inquiries
  • Build and maintain strong relationships with customers, clients, and team members
  • Assist in executing event-based marketing and customer engagement initiatives
  • Gather and communicate customer feedback and insights to improve service and campaign performance
  • Support the rollout of customer-focused marketing and promotional strategies
  • Collaborate with internal teams to ensure consistent messaging and service excellence
  • Maintain a professional, friendly presence that reflects a positive brand image

What We're Looking For

  • Strong communication and customer relationship-building skills
  • Ability to multitask in a fast-paced, event-driven environment
  • Positive attitude with a professional and approachable demeanor
  • Self-motivated with the ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Interest in career growth within customer service, marketing, or client relations

Why Join Us?

  • Immediate Start Opportunities
  • Clear path for career advancement into leadership and management roles
  • Hands-on experience in customer service, brand promotions, and event marketing
  • Supportive, energetic, and team-oriented work environment
  • Opportunity to work with national brands and high-visibility campaigns

This role is ideal for candidates looking to gain experience in customer service, customer experience, and client-facing roles, while building a foundation in event marketing and brand engagement.

GEM

GEM is a global collaborative effort with the aim to provide organisations and people with tools and resources for transparent assessment of earthquake risk anywhere in the world. By pooling data, knowledge and people, GEM acts as an international forum for collaboration and exchange, and leverages the knowledge of leading experts for the benefit of society. The non-profit and independent GEM Foundation drives the effort. The Foundation is situated in the historical city of Pavia in Italy, but collaborators both of the foundation and the effort in general work across the globe.

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