Description

This position is the first point of contact for walk-in customers and call-in customers. This requires the appearance and personality of a welcoming greeter. Additionally, the position will help manage KCSF accounts by supporting Sales, Customers, and Vendors while maintaining KCSF organizational strategies, goals, policies, and processes.  

Requirements:

• Answer, assist, and transfer as necessary all incoming phone calls in a welcoming and friendly manner.
• Greet visitors, determine nature and purpose of visit, notifies appropriate department, and directs visitors to specific destination. 
• Performs routine administrative support tasks for a variety of internal functions dependent on the business needs, such as filing, printing, collecting, mailing, and distributing.
• Provide administrative support to Accounting and Claims departments.
• Assist sales with Online orders. 
• Maintain merchandising standards of the Showroom floor. 
• Direct deliveries and Freight carriers to appropriate warehouse. 
• Other duties as assigned. 

Requirements

Qualifications/Skills:

• Experience with NetSuite preferred 
• Experience with a multi-line phone system preferred 
• Action, detail-oriented, and solution-oriented
• Proficient at Microsoft Office (Outlook, Excel, Word)
• Efficient time management skills
• Strong verbal, written, and interpersonal skills 
• Ability to learn and take initiative within the role 
• Passion for Customer Service