Discover Your Future with Inmar Intelligence: Where Potential Meets Purpose

Are you ready to do meaningful work that actually makes a difference — not just another summer gig? At Inmar Intelligence, we don’t just build technology, we power the modern marketplace. For over 45 years, we've been the trusted partner of some of the world’s biggest brands, retailers, and healthcare organizations. From saving consumers billions to making healthcare safer and more efficient, our data-driven solutions shape the way businesses operate.

But what truly sets us apart is our culture. At Inmar, you’ll experience a High Challenge, High Support environment that pushes you to grow — without going it alone. We believe in:

• Raising the bar in everything we do

• Seeking truth together, through collaboration and learning

• And putting our Customer First

Here, you won’t just be an intern. You’ll be part of a team that encourages curiosity, celebrates bold ideas, and gives you the tools to shape your career — starting now.

About this Opportunity

Inmar’s Summer Internship Program offers a dynamic and enriching experience designed to give students real-world exposure to a professional environment while contributing meaningfully to company initiatives. Interns will split their time between a high-impact cross-functional team project and department-specific responsibilities assigned by their direct manager.

As a Data Analyst Intern focused on AI and Chatbot Optimization, you’ll join the Client Excellence Operations team to support the development of AI-driven systems that enhance Inmar’s customer support operations. Working closely with Product, Engineering, and Client Excellence teams, you’ll help optimize chatbot performance, improve knowledgebase structure, and strengthen data connections that enable smarter, more accurate customer interactions across the Healthcare division.

Please note: This internship is onsite at our Winston-Salem, NC location and will require in-person attendance.

What You’ll Do

• Analyze chatbot performance data to identify trends, gaps, and opportunities for improved accuracy and deflection.

• Organize, document, and enhance knowledgebase content to strengthen chatbot responses and user experience.

• Use AI tools (such as ChatGPT and Gemini) to assist in summarizing, tagging, and structuring support content for automation.

• Collaborate with internal teams to identify and prioritize high-impact data sources across the Healthcare division for integration into chatbot and knowledgebase systems.

• Support measurement and reporting on chatbot effectiveness, knowledgebase utilization, and customer support efficiency.

• Assist with documentation of best practices, workflows, and insights to support long-term knowledge management initiatives.

• Contribute to brainstorming sessions and design discussions focused on scaling Inmar’s AI-enabled support capabilities.

Your Qualifications

• Currently pursuing a Bachelor’s degree in Data Analytics, Information Systems, Business, or a related field.

• Proficiency in Microsoft Office and Google Workspace (Excel/Sheets, Docs, Slides).

• Comfort using AI tools for research, analysis, and documentation.

• Experience structuring or organizing content for AI systems (e.g., tagging, summarization, knowledgebase work) is a plus.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills, with the ability to document findings and recommendations clearly.

• Interest in customer experience, automation, and knowledge management.

• Ability to work both independently and collaboratively within diverse teams.

  Why Intern at Inmar Intelligence

  • At Inmar, our Summer Intern Program offers more than a foot in the door—it’s a chance to dive into real-world projects in fast-moving industries like healthcare, retail, and digital commerce. You’ll work alongside experienced professionals, gain hands-on experience in AI, automation, and data strategy, and see how innovation shapes the future of business.

  • We provide a collaborative, inclusive environment where your ideas matter. Through mentorship, cross-functional networking, and resume-worthy projects, you’ll grow both personally and professionally. Interns also benefit from ongoing learning support and access to career pathways.

  • At Inmar, we value diverse perspectives, champion community impact, and believe in turning potential into purpose. Join us and make this summer count.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.