About Us

About Us

Contract Claims Services, Inc. (CCSI) provides professional claims handling and adjusting services for insurance carriers, self-insured groups, and managing general agencies across a variety of industries. Our team delivers efficient, fair, and timely claims resolutions that reflect our commitment to quality service and trusted partnerships.   As a subsidiary of Heartland Security Insurance Group, CCSI combines the expertise and responsiveness of a specialized adjusting firm with the stability and resources of a larger organization. This allows us to deliver customized solutions while maintaining the personal attention our clients value most.   At CCSI, we pride ourselves on our integrity, professionalism, and dedication to doing what’s right—for our clients and the people they serve. Our culture is built on teamwork, accountability, and continuous improvement, ensuring every employee has the opportunity to grow and make an impact.   Join us and become part of a company where your expertise and commitment truly matter. To learn more about Contract Claims Services, Inc. please visit: https://www.ccsapps.com/ To learn more about Heartland Security Insurance Group please visit: https://www.heartlandsig.com/
Adjuster Trainee   Primary Responsibility The Adjuster Trainee will develop skills to handle an assigned caseload of workers' compensation claims. The position will be responsible for contacting injured workers, clients and any additional parties to determine compensability.   Essential Functions & Responsibilities

• Participate in training introducing workers’ compensation claims handling and applicable laws
• Learn to read and interpret complex documents including regulations, statutes, legal documents, investigative reports, medical records, medical bills and claims notes
• Learn to use claims management software and other related software for claims handling and reporting
• Manage medical treatment to provide the optimum level of care while controlling costs
• Learn skills such as investigative communication, negotiation, and decision-making
• Evaluate facts, write clear and concise reports and develop a plan of action.
• Calculate reserves for each claim and adjust as needed.
• Analyze and determine the eligibility of benefit payments
• Communicate effectively through telephone and electronic correspondence with managers, clients, providers and injured workers

Required Qualifications

• High school diploma or equivalent
• 3 years or more of office experience
• Proficient in Microsoft Office Suite of products
• Experience working in a work from home environment

  Preferred Qualifications

• Bachelor’s degree from a four year college or university preferred;
• or one to two years related experience and/or training;
• or equivalent combination of education and experience