View All Jobs

Sign up

Customer Success Specialist

S

Sunbird Software Inc.

Posted 3 months ago

Full Time

Sioux Falls, South Dakota

In Person

Smart Summary

Responsibilities

The Customer Success Specialist conducts proactive engagements to resolve client challenges and identify opportunities for ROI. They collaborate with internal teams to ensure clients maximize the value of their solutions.

Qualifications

We are looking for a Customer Success Specialist! The ideal candidate will have strong communication skills and be able to learn new tools quickly. Familiarity with customer support platforms and Microsoft Office Suite is a plus.

Job Description

The Customer Success Specialist focuses on supporting clients by conducting proactive Customer Success engagements to resolve challenges, identify opportunities for ROI, and ensure they are poised to maximize the value of their solutions. This role collaborates with internal teams and advocates for the client’s perspective, delivering a tailored experience that aligns with each client’s unique successful DCIM journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include:
  • Conduct Customer Success Sessions to:
    • Resolve client issues and ensure their needs are addressed.
    • Identify opportunities for increased ROI through feature adoption and integrations.
    • Onboard or offboard client team members from Support Portal as required.
    • Gather data on solution usage, track feature requests, and monitor licensing needs.
  • Collaborate with internal teams (e.g., Professional Services, Technical Support, Sales Engineer, etc.) to escalate issues and connect clients with the appropriate SME.
  • Document client interactions, update CRM records, and manage tasks across ticketing systems and other collaboration tools.
  • Assist clients who opted for DIY implementation by providing proactive guidance and support.
  • Monitor and address trends in client feedback, escalating concerns and opportunities for improvement as necessary.
  • Contribute to process improvements by sharing insights, best practices, and developing client resources.
  • Provide clear and professional communication to clients during engagements, primarily via phone and virtual meetings.

REQUIREMENTS/QUALIFICATIONS 
  • Demonstrated ability to learn and apply new tools or strategies quickly.
  • Strong interpersonal and communication skills with a client-first approach.
  • Ability to manage multiple client interactions and prioritize tasks effectively.
  • Comfort working primarily on the phone and via virtual meeting platforms.
  • Eagerness to learn new systems and adapt quickly to changing priorities.
  • Familiarity with customer support or ticketing platforms (e.g., Freshdesk, Jira) and collaboration tools (e.g., Microsoft Teams, Zoom).
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

DESIRED SOFTWARE KNOWLEDGE/SKILLS

  • Customer service experience preferred, with exposure to customer success a plus.
  • Basic understanding of IT or data center operations is a plus.
  • Experience working with CRM systems, ticketing tools, or virtual meeting platforms.
  • Experience with Sunbird’s DCIM Solution.
  • Ability to communicate technical concepts clearly and effectively to non-technical audiences.
  • Self-motivated with a strong desire for professional growth.
  • Degree not required; equivalent experience will be considered.
 

ABOUT SUNBIRD

We are all about delighting our clients and live/breathe the end client/user experience

We have amazing PTO Policy that allows you to take care of yourself and your family

We offer medical, dental, vision and life insurance to employees

We believe in collaboration, teamwork, creativity and taking initiative

Interested? Read on for additional details about this opportunity to join our amazing team!

- What is DCIM Software: www.sunbirddcim.com/what-dcim

- What are customers saying about Sunbird: www.sunbirddcim.com/reviews

- Why work at Sunbird: www.sunbirddcim.com/careers

Sunbird is an EEO/AA/ADA/Veterans employer.



 

S

Sunbird Software Inc.

Sunbird Software is changing the way data centers are being managed. With a focus on real user scenarios for real customer problems, we help data center operators manage tasks and processes faster and more efficient than ever before, while saving costs and improving availability. We strive to eliminate the complexity they have been forced to accept from point tools and home grown applications, removing the dependency on emails and spreadsheets to transform the delivery of data center services. Sunbird delivers on this commitment with unexpected simplicity through products that are easy to find, buy, deploy, use, and maintain. Our solutions are rooted in our deep connections with our customers who share best practices and participate in our user groups and product development process.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria