Job Title: Consumer Loan Processor

Department: Lending

Reports To: Consumer Lending Manager

FLSA Status: Non-exempt

Location: FTWW or Palmer

Date Prepared/Updated: 2025

Position Summary:

This position is responsible for supporting the consumer lending (financial services) department. Assist and work as an integral touch point between dealers, vendors, and members via electronic, in-person, and telephonic outlets. Bring the MAC FCU brand to life by identifying service and product needs.

Essential Duties and Responsibilities:

• Perform all responsibilities following MAC FCU Competencies and Information Protection requirements.

• Professionally initiate contact with members with prompt, efficient, courteous, and professional service

• Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.

• Maintain knowledge of all primary deposit and lending products and services. Cross sell products and services and educate members on the use of remote services.

• Maintain thorough and proficient knowledge of our Sub Prime Consumer Lending program.

• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.

• To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.

• Work independently and efficiently in time-sensitive situations.

The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Qualifications:

Education and Experience: One to three years of similar or related experience. High school education or GED.

Knowledge, Skills and Abilities:

Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information, which may require some discussion. Outside contacts take form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Physical Demands and Work Environment:

This position involves primarily sedentary work, requiring the ability to sit, stand, and bend with minimal physical exertion. Occasional lifting of items up to 20 pounds may be necessary. In emergency situations, the ability to climb and descend stairs is required. The role involves frequent use of standard office equipment, including computers, keyboards, telephones, copiers, fax machines, and calculators. Candidates must be able to work on a computer for extended periods, typically 6 to 8 hours per day, as needed. Flexibility to work extended hours or travel off-site may be required at the request of management. Regular, reliable, and punctual attendance is essential. Work is typically performed indoors in a quiet, climate-controlled office environment.

Mental and/or emotional requirements:

The ability to work independently with minimal supervision, as well as collaboratively within a team, is essential. Candidates must be able to read and follow both written and verbal instructions accurately. Basic math skills, correct spelling, and a foundational understanding of computers are required. Clear and effective verbal communication is important, with the ability to present information logically and understandably. The role requires professionalism and composure when interacting with individuals from diverse backgrounds, both within and outside the organization. A strong commitment to exceptional member service and discretion is expected. Candidates must be able to manage stress effectively while meeting deadlines and maintaining accuracy and quality in a fast-paced environment. The ability to prioritize and handle multiple, shifting responsibilities is critical. Discretion and confidentiality, both internally and externally, must be upheld at all times.

Benefits and Compensation:

• Competitive wages depend on experience (DOE)

• Share cost benefits on Medical, Dental, Vision

• 401K retirement and up to 5% match 

• Employee referral bonus

• Up to 11 paid holidays annually

• PTO accrual per hours worked

• Flexible Float PTO

• Tuition Assistance/Professional Development