VISION, MISSION & VALUES:

 Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values.  Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship, creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities

CUSTOMER SERVICE COMPLIANCE STATEMENT: 

Treat every person with dignity, respect and kindness by listening with your full attention, addressing questions/concerns immediately, and accepting responsibility to follow through by always doing what you say you will do.  You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

POSITION DESCRIPTION: 

Responsible for providing direct patient care and/or direct ancillary support services as directed by the provider or other medical/nursing staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

1. Contact patients via phone, mail, email or patient portal regarding the need to be medically evaluated on a periodic basis or due to abnormal test results or missed appointments.  

1. Ensure all proper consents and eligibility forms are signed before procedures are performed or vaccinations given.

1. Obtain medical records from hospitals or other medical offices as necessary for patient treatment or care.

1. Report complaints or questions from the patient and/or family member to the health center or office manager. Fill out occurrence reports as necessary.

1. Work as a cooperative member of the staff to provide quality patient care.

1. Clarify with provider on orders or procedures.

1. Take patients’ blood pressure, weight, length, temperature, and head circumference as indicated or directed and record results in appropriate places, notifying provider responsible for that patient of any unusual findings.

1. Answer phone and provide a clear message in the patient’s chart and forward to provider. 

1. Responsible for preparing exam room and assisting doctor with exams and procedures when necessary.  Clean and restock examination rooms. Monitor and stock supplies on a regular basis, notifying proper person of low levels of supplies.

1. Check for the presence of allergies and the six rights of medication administration. Administer intramuscular, subcutaneous and intradermal injections and observe for side effects after administration.   Record the injection in the record.   

1. Perform all CLIA-waived tests (pregnancy tests, strep test, HIV, urinalysis, INR, blood glucose and peak flow, A1C, et. al.)

1. Test eyesight and hearing using the Snellen Eye Test / Hearing Test.

1. Obtain laboratory specimens and process for courier pick-up or perform point of care testing and record in patient’s chart as necessary.  

1. Perform electrocardiograms.

1. Monitor sample medications, document expiration dates and dispose of properly if expired.

1. Obtain prior authorizations of medication.

1. Obtain pre-certifications for procedures, new OB’s and surgeries as needed.

1. Obtain all STAT procedural authorizations.

1. Schedule referral appointments.  Obtain prior authorization from insurance company if needed.   Follow up on referral appointments by documenting via Athena Auth Tracker.

1. MA will understand the importance of Quality measure guidelines. MA should take the initiative to have the patient fill out an ROI to obtain any pertinent medical records.  MA should also communicate to provider if patient needs to satisfy a measure.   

1. The MA will work their assigned clinical inbox daily and remain within the assigned threshold parameters.    

1. Assist in training new Medical Assistants and externs as appropriate.

1. Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES: 

1. Ability to work well with public and health care professionals.

1. Greet public in a professional, courteous manner at all times.
2. Ability to work as a team member.

1. Must be neat and professional in appearance.

1. Must have basic computer skills.

1. Must successfully pass basic skills assessment.

1. Knowledge of basic medical terminology and procedures.

EDUCATION AND EXPERIENCE:

1. Requires High School diploma or a GED equivalent.

1. Must be a graduate of an accredited school for Medical Assistants. Certified/Registered preferred.

1. Requires a current BLS certification.

PHYSICAL DEMANDS: 

Moderate physical activity of a clinical nature on a daily basis.  Must be able to lift up to 50 pounds.

WORK SCHEDULE: 

Normal work hours for this position are Monday through Friday dayshift, unless otherwise specified by management staff. Travel to other clinical locations may be required.

COMPLIANCE STATEMENT: 

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT:  

Be aware and understand the expectations and responsibilities of the Patient Centered Medical Home.  Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

COMPREHENSIVE BENEFIT PACKAGE FOR FULL-TIME: 

• Health Insurances: Choose from medical, dental, and vision plan offerings with coverage for employees and eligible dependents. 
• Flexible Spending Accounts (FSA): Save tax-free on medical and dependent care expenses. 
• Health Savings Account (HSA): Set aside pre-tax funds for medical expenses with no rollover limits. 
• Life Insurance: Employer-paid life and AD&D insurance with additional voluntary options. 
• Disability Insurance: Employer-paid disability insurance for eligible positions. 
• 401(k): SIHF matches dollar-for-dollar on the first 4% you contribute, with immediate vesting. 
• Paid Time Off (PTO): Accrue vacation, sick leave, and holidays, including a floating holiday. 
• Paid Parental Leave: Eligible employees can receive employer-paid parental leave for the birth or adoption of a child. 
• Other Benefits: Tuition reimbursement, corporate discounts, travel assistance, employee assistance program, voluntary short- and long-term disability, and more.