Shift Leader
A Shift Leader is an entry-level supervisory position has the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

Exciting entry-level leadership opportunity to grow within the organization. If you don't have experience, we'll train you and work with you on everything you need to know to succeed on your leadership journey and upward mobility to a General Manager.
Qualifications/ Education/ Experience:

1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. This is an entry level manager opportunity.
Food Handler Certification required once hired.
6 months experience using a register (POS) system.
Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
Responsible for assisting and supporting the General Manager in meeting store goals.
Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Must be willing to assist all other positions when necessary.
Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Resolve low level guest issues with efficiency and a positive attitude.
Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Required Knowledge, Skills and Abilities:

Guest service mentality has a genuine desire to serve the guests.
Maintains a calm, tactful demeanor when dealing with difficult situations.
Manages multiple projects and timelines with a sense of urgency and follow through.
Strong written and verbal communication skills.
Strong interpersonal skills and conflict resolution skills.
Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
Ability to problem solve and learn quickly.
Ability to drive team cohesiveness and represent the culture and views of the brand.
Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
Ability to stand for long periods of time and work in a fast-paced environment.

Benefits: Assuming all eligibility factors are met, you will be eligible for company benefits such as:

Medical/Rx, dental and vision insurance packages for full-time employees.
Life Insurance-$25k company provided with election of health benefits.
401k- 4% match, 100%, at 90-days
PTO

WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.

Sure, we’re The Wing Experts, but it’s our flavor that defines us. You taste it in our 12 signature sauces, you see it through our bold TV commercials, and you feel it when you walk through our doors. It’s what we like to call a flavor experience, and since the opening of our first restaurant in 1994 in Garland, Texas, it’s been our mission to Serve the World Flavor. Fast forward over 30 years and we’ve done just that. With more than 3000 locations globally, we’ve established ourselves as one of the fastest growing restaurant brands in the industry. Our fresh wings satisfy your hunger in a way nothing else can, and we’d like to think our workplace is just as unique as our made-from-scratch ranch dressing. We’ve got the opportunity you’ve been craving whether you’re looking for something at our restaurant support center in Dallas, or in the field supporting our team members in-restaurant. For people who demand flavor in everything from their food to their career, Wingstop is the answer. We’re a brand that can’t be duplicated, with a momentum that can’t be slowed – let us show you what Team Wing is all about! Visit www.wingstop.com/careers for more information and follow our page to stay updated with all things Wingstop.

Shift Leader

Shift Leader

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