Position Overview: As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay.
Key Responsibilities:

Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.).
Handle guest requests and resolve any issues promptly and professionally.
Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data.
Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met.
Verify the guest's method of payment and follow established credit-checking procedures.
Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
Understand room status codes and room status tracking.
Promote options and alternatives to guests and offer assistance in making choices including upgrades and other services.
Maintain knowledge of resort policies, procedures, and emergency protocols.
Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
Assist with administrative duties as needed, including filing, report generation, and handling guest feedback.
Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

Ability to work flexible schedules, including nights, weekends, and holidays.
Previous experience in hospitality, professional office environment of customer service
Friendly, approachable, and professional demeanor.
Proficient with computer systems, office software, and hotel management software.
Excellent verbal and written communication skills.
Ability to multitask and handle high-pressure situations.
Exceptional interpersonal and problem-solving skills.

Physical Requirements:

Must be able to safely lift, move, and stack items weighing up to 40 lbs.
Able to perform physical tasks, including bending, lifting, and standing for extended periods.

Set along the beautiful shoreline of Lake Tahoe, Edgewood Tahoe has been a world-class destination for lodging, golf, dining, weddings and special events since 1968. With a LEED-designed mountain lodge, an 8,500-square-foot spa, and award-winning 18-hole championship golf course—along with a wide array of dining, shopping, and outdoor activity options—Edgewood Tahoe offers locals and visitors an all-encompassing lakeside resort experience. Guests can enjoy a round of golf in the afternoon and dine out for the evening, or stay at the Lodge for days on end while enjoying everything from family adventure camps to serene spa days. The Lodge at Edgewood Tahoe is home to 154 luxury rooms and suites—with four unique room types and three different view options for guests to choose from. All guests of the Lodge are treated to first-class accommodations including an in-room gas fireplace, terrace or balcony with seating area, premium linens and luxuries, complimentary wifi internet, and access to the fitness center and year-round lakefront heated pool and hot tub. Lodge guests are also treated to a courtesy shuttle providing transportation to destinations between Edgewood and Ski Run Boulevard. Edgewood Tahoe Golf Course, designed by George Fazio in 1968 and later renovated by Tom Fazio, offers the premier setting of a championship caliber golf experience with breathtaking views of the High Sierra. The Golf Course has been consistently selected by Golf Digest as one of “America's 100 Greatest Public Courses,” and has attracted some of golf’s greatest players, including Tiger Woods, Arnold Palmer, Phil Mickelson, John Daly, and Lee Trevino. Edgewood Tahoe is a member of the Preferred Hotels & Resorts Lifestyle Collection, which represents premier global properties that offer engaging stays and memorable moments.

Front Desk Agent

Front Desk Agent

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