Service Coordinator

Conserv Building Services

Posted 3 months ago

Full Time

Orlando, Florida

In Person

Smart Summary

Responsibilities

The Service Coordinator will provide top-level customer service to both external and internal customers while ensuring that field technicians meet customer demands. Daily tasks include routing and scheduling technicians, ordering parts, and updating customer portals.

Qualifications

We are seeking a detail-oriented and organized Service Coordinator. Key requirements include a High School Diploma or GED, strong customer service and communication skills, and proficiency in Microsoft Office. The ideal candidate thrives in a fast-paced environment and can effectively manage multiple tasks and meet deadlines.

Job Description

We are Urgently Hiring an HVAC Service Coordinator in your area!                      What we offer: 
  • Competitive salary
  • Direct Deposit every Friday
  • Performance Bonus, Company Profit Sharing Bonus, and Safety Bonus
  • Paid holidays and generous Paid Time Off
  • Benefits Effective the 1st of the month following your date of hire
  • Excellent Medical, Dental, and Vision plans
  • HSA and FSA Spending Accounts - with generous company contribution to HSA
  • 401(k) match - 50% up to 5%
  • Employee Discounts through the Tickets at Work Program
  • Company Paid Life and AD&D
  • Short and Long-Term Disability and other Supplemental Insurance offerings

ConServ Building Services was founded in 1991, as the service division of BCH Mechanical. We began dispatching HVAC techs in the Tampa Bay, FL area and in just a short time, ConServ’s reputation for customer service and technical expertise began to grow in GA, SC, NC, VA, TN, MS and AL. We are the number one choice for regional clients with multiple accounts, convenience stores, and those who prefer remote monitoring and control.     The ideal candidate would be someone who has dispatching experience in the construction or HVAC field!    POSITION SUMMARY: If you enjoy a fast paced work environment with little down time, this is the job for you!
  • Provide top level customer service to both external and internal customers.
  • Everyday engagement with both customers and field technicians to ensure ETAs are met and customers needs are taken care of
  JOB DUTIES:
  • Route and schedule field technicians to meet customers demands’
  • Ensure parts needed are ordered and stocked for various HVAC and refrigeration equipment
  • Field customer questions/calls to ensure expectations are met
  • Update customer websites/portals on a daily basis
  • Work with technicians and management utilizing teamwork to accomplish goals
  • Ensure technicians needs are met daily
  QUALIFICATIONS:
  • High School Diploma or GED
  • Strong customer service and people skills
  • Highly organized
  • Able to thrive in high pressure situations
  • Able to manage multiple tasks and meet deadlines effectively
  • Proficient with Microsoft Outlook, Word and Excel
      We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

Conserv Building Services

ConServ Building Services, LLC provides HVAC repairs, preventative maintenance, and 24-hour emergency service for commercial businesses throughout the southeastern United States. When you need service, we have the manpower to respond quickly, dispatching trained, licensed, and experienced technicians. We have the flexibility of a small firm with the resources of a large corporation. Many of our clients own multiple locations which require up‐to‐the minute information. We have instituted computerized maintenance, dispatch and billing programs to specifically address your concerns: ◾24-hour remote monitoring and control of heating, ventilating, and air conditioning systems ◾Customized online reporting ◾Dispatch via e-mail, phone or website ConServ's corporate office is located in Largo, Florida, with service offices throughout the Southeastern United States. We have locations in Alabama, Mississippi, Florida, Georgia, Tennessee, Texas, North Carolina, South Carolina and Virginia.,
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