Repair Services Associate, I

Zebra Technologies

Posted 3 months ago

Full Time

Buffalo Grove, Illinois

In Person

Smart Summary

Responsibilities

This role involves performing basic tasks related to servicing customer products, including receiving/shipping, basic troubleshooting, mechanical repairs, cleaning, testing, and final inspections while adhering to quality standards. The associate will also record work performed using symptom codes and parts replacement reasons, and contribute input for process improvement.

Qualifications

Zebra is looking for a Repair Services Associate to perform basic tasks servicing customer products, adhering to productivity and quality standards. Key skills include basic troubleshooting, mechanical repairs, hand soldering, and the ability to follow work instructions, use hand tools, and enter data into computer programs. Good communication and teamwork skills are also important.

Job Description

Remote Work: No


Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.

Performs basic tasks associated with servicing customer products, adhering to productivity and quality
standards.


Responsibilities:

• Services customer product, including receiving/shipping, reviewing customer complaints, basic
troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and
final inspections.
• Records work performed in the form of symptom codes and parts replacement reasons
• Develops familiarity with a subset of products, processes, operational metrics and software
tools; learns and follows basic work instructions for functional assignments according to
productivity and quality standards
• Provides input geared towards continuous improvement, work instruction documentation,
and standardization of processes
• Resolves a variety of basic problems of limited complexity under direct supervision and
performs rudimentary analysis involving a limited number of factors
• Learns policies and procedures and applies them to routine activities
• Complies with all required safety practices and regulations


Qualifications:

Required Qualifications:

  • Personal Protective Equipment (PPE)-safety glasses, steel-toed boots, gloves, etc.

Preferred Qualifications:

  • Ability to be a team player!
  • Able to enter data into computer programs
  • Basic soldering and electronic troubleshooting
  • Good communication and interpersonal skills.
  • Able to follow and understand work instructions.
  • Work with common hand tools.

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition – our front-line workers have an average 7-year tenure!  

  • Healthcare, Dental & Vision, Tuition Reimbursement
  • 401k with Company Match
  • Quarterly Cash Incentive Opportunity
  • 20 Days Starting PTO
  • 2 Floating Holidays and Paid Volunteer Time Off

To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.


Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.


Salary: USD 17.50 Hourly


Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.



To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Zebra Technologies

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what’s next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at www.zebra.com.
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