Patient Services Representative

OrthoArizona

Posted 3 months ago

Full Time

Gilbert, Arizona

In Person

Smart Summary

Responsibilities

Key duties involve promptly answering and routing phone calls, creating necessary phone notes in the electronic medical record, and assisting with indexing patient documents and routing electronic faxes. The representative will also support other administrative tasks as needed during downtime.

Qualifications

OrthoArizona is seeking a Medical Receptionist to enhance patient experiences. Key requirements include excellent customer service, knowledge of medical terminology, computer skills, and strong communication abilities. A high school diploma or GED is required, with preferred experience in a medical office setting and familiarity with EMR systems.

Job Description

Medical Receptionist    OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every touchpoint.     What to Expect as a Medical Receptionist with OrthoArizona:  Pay: Starting from $17 per hour  Location: Gilbert (North), AZ   As you join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community, you can expect to be supported with: 
  • A robust benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401k; wellness reimbursements, and more. 
  • State-of-the-art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth. 
  • Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast-growing organization. 
  • A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best-in-class patient care. 
  • A profit-sharing bonus structure that includes outcomes and satisfaction. 
  • As a Medical Receptionist with OrthoArizona, you’ll get to: 
  • Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients 
  • Assist in indexing patient documents to the correct patient chart 
  • Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart 
  • Assist with other duties as needed during down time 
  • All other duties as assigned. 
Qualifications Include: 
  • Excellent customer / patient service 
  • Knowledge of medical terminology 
  • Working knowledge of computer programs 
  • Excellent written and verbal communication skills 
  • Understand/Perform training on practice management software 
  • Continue to expand knowledge of practice management software as updates occur 
  • Follow all Standard Operating Procedures 
  • Minimum Qualifications 
  • High School diploma or GED 
Preferred Experience: 
  • At least one year of medical office experience 
  • 1+ year using an EMR with ModMed experience preferred
  • Strong technical aptitude and attention to detail
  • Bilingual a plus 
  • Basic phone handling skills - Contact Center experience 
  • Basic knowledge of insurance plans and the specialty referral process
About OrthoArizona:  Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley. 

OrthoArizona

Since 1994, the team of orthopedic specialists at OrthoArizona™ has been dedicated to compassionate care of the highest quality. Our orthopedic surgeons and primary care physicians specialize in all areas of orthopedic care including sports medicine, spine, shoulder and elbow, hand and wrist, hip and knee, foot and ankle, podiatry, pediatrics, trauma, interventional pain management, InstantOrtho™ walk-in clinic for urgent orthopedic care, industrial injuries and workers' compensation. OrthoArizona has convenient office locations throughout the entire valley, each focused on quality care, compassion and exceptional customer service.
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