Strategy & Operations Associate

WellDyne

Posted 3 months ago

Full Time

Lakeland, Florida

In Person

Smart Summary

Responsibilities

This role supports strategic planning, operational analysis, process improvement, and execution of high-impact projects across pharmacy operations, supply chain, quality, and PBM functions. Responsibilities include analyzing operational data, supporting cross-functional initiatives, and applying structured problem-solving methods to improve efficiency.

Qualifications

We are seeking a Strategy & Operations Associate to support organizational initiatives, improve operational performance, and drive strategic decision-making. A Bachelor's degree in business, engineering, analytics, healthcare, or related fields is preferred, with military experience highly valued. Strong analytical, problem-solving, and communication skills are essential for collaborating with cross-functional teams.

Job Description

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Unlocking the full potential of pharmacy care management to empower people to live healthier, happier lives.
Our Mission:
To drive pharmacy care that builds trust, improves outcomes and puts people first. 

Summary:
The Strategy & Operations Associate plays a key role in supporting organizational initiatives aimed at improving operational performance, driving strategic decision-making, and enhancing cross-functional effectiveness. This role supports strategic planning, operational analysis, process improvement, and execution of high impact projects across pharmacy operations, supply chain, quality, and PBM functions.

Participants in this SkillBridge program will gain hands-on experience through structured training, real-world project assignments, and exposure to core business operations.

Essential Duties and Responsibilities
Operational & Strategic Support
  • Analyze operational performance data to identify trends, inefficiencies, and opportunities for improvement.
  • Support development and execution of cross-functional initiatives in pharmacy operations, supply chain, PBM operations, and quality teams.
  • Participate in strategic planning cycles by gathering data, preparing insights, and supporting scenario analyses.
Process Improvement
  • Apply structured problem-solving methods and process optimization frameworks learned during training.
  • Assist in mapping workflows, identifying bottlenecks, and developing recommendations to improve operational efficiency.
  • Support implementation of new processes, tracking results and measuring success.
Project Execution
  • Contribute to active projects by preparing deliverables, participating in meetings, and collaborating with cross-functional partners.
  • Ensure project milestones are met and deliverables align with defined objectives and quality standards.
  • Assist teams with documentation, reporting, and presentation of findings.
Training & Learning Application
  • Participate in SkillBridge curriculum, including company orientation, operational onboarding, strategic thinking modules, and on-the-job training.
  • Apply learned concepts to real work assignments, demonstrating continuous growth in operational and strategic capabilities.
Education and Experience
  • Bachelor’s degree preferred (business, engineering, analytics, healthcare, or related fields).
  • Military experience highly valued—SkillBridge participants encouraged.
  • Prior exposure to operations, project management, or analytical tasks is a plus.
  • No prior pharmacy/PBM experience required; all relevant industry concepts are taught in the training program.
Knowledge, Skills and Abilities
  • Strong analytical and problem-solving skills with the ability to interpret data and propose actionable recommendations.
  • Ability to learn complex processes and systems quickly.
  • Strong communication skills—comfortable presenting findings and collaborating with cross-functional teams.
  • Working knowledge or interest in operations, supply chain, quality, or healthcare processes.
  • Ability to manage multiple tasks, prioritize responsibilities, and deliver high-quality work on time.
  • Intellectual curiosity, initiative, and willingness to take ownership of work.
  • Comfort navigating fast-paced environments and ambiguity.
  Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.

WellDyne

Industry leaders and clinical experts are writing the WellDyne story, stepping outside the traditional PBM model to better serve clients and members. In today’s complex, ever-changing healthcare environment, there has never been a more important time to make pharmacy benefits work harder and deliver more value. Our bold approach, backed with 25 years of experience, drives our commitment to be a positive force in making medications more affordable, effective and accessible to the people who need them. With bold ideas and flawless execution, we are determined to remove obstacles and solve issues that stand in the way of better pharmacy care. With locations in Lakeland, FL and Centennial, CO, we are engaging patients to embrace the power of medications to manage their health conditions while empowering pharmacy benefit plans with analytics and insights. We are always looking for dedicated individuals who want to join our dynamic team. As a leading pharmacy benefit management (PBM) company, we leverage technology, data analytics, clinical programs and personalized engagement to engage patients for improved outcomes – particularly in the high-cost area of specialty pharmacy. We are proud of our people and our accomplishments, and are especially pleased to be recognized as a Best Place to Work by CareerSource Polk. This honor, announced in August 2019, recognizes our accomplishments in motivating and retaining workers, providing training and development initiatives, and fostering a healthy work/life balance. Better Begins Today. To learn more about our company and career opportunities, please visit www.WellDyne.com.
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